Jonathan Louie
Seattle
Summary
Detail-oriented professional with extensive experience in retail and inventory management. Known for strong analytical skills and effective customer relationship management, ready to leverage expertise to enhance financial performance and operational strategies.
Overview
19
19
years of professional experience
Work History
Bookstore Manager
Highline College
Des Moines
08.2025 - Current
- Managed bookstore operations, ensuring profitability through budget development and cash flow management.
- Oversaw retail accounting functions, including budget forecasting and profit margin analysis.
- Directed purchasing, receiving, storage, returns, and distribution of textbooks and supplies.
- Implemented operational policies and procedures to enhance efficiency and service quality.
- Developed sales promotions and merchandising strategies to optimize revenue.
- Supervised a diverse team, managing hiring, training, and performance evaluations.
- Collaborated with college leadership to align merchandise offerings with institutional needs.
- Delivered exceptional customer service while maintaining strong campus relationships.
Bookstore Manager Assistant
Highline College
DesMoines
08.2022 - 08.2025
- Streamlined bookstore operations by managing inventory, cash handling, and customer service functions.
- Administered technology systems for point-of-sale, inventory management, e-commerce, and digital course materials.
- Coordinated course materials management, including vendor relationships and textbook adoptions.
- Planned and executed sales promotions, seasonal displays, advertising initiatives, and special events.
- Purchased and managed inventory for various academic departments while overseeing branded merchandise procurement.
- Maintained inventory controls through cycle counts, cash management procedures, and operational standards.
- Generated financial reports, maintained records, and monitored compliance with institutional requirements.
- Trained and supervised student employees by providing operational guidance and task delegation.
Assistant Manager
Taco Time NW
Renton
06.2016 - 08.2022
- Supervised daily restaurant operations, ensuring exceptional guest service and high-quality dining experiences.
- Evaluated employee performance, providing coaching and feedback to foster professional development.
- Assisted with recruiting, interviewing, hiring, and training employees to enhance operational success.
- Planned, assigned, and directed staff workloads to maintain efficiency and service standards.
- Addressed employee and guest concerns, resolving operational issues to sustain a positive work environment.
- Enforced company policies and procedures, including performance management and corrective actions as needed.
- Collaborated with management to achieve staffing, service, and operational goals.
Office Assistant 2
Highline College
Des Moines
04.2007 - 08.2022
- Processed in-store and online sales transactions using the point-of-sale (POS) system with accuracy and efficiency.
- Received, verified, and entered merchandise and textbook shipments into POS system, maintaining accurate inventory records to ensure availability.
- Assisted with inventory management, tracking stock, reconciling inventory, and organizing products to support efficient operations.
- Created and maintained merchandise and textbook displays per management directives, enhancing organization and visual appeal in retail environment.
Education
Bachelor of Science - Interdisciplinary Studies—Social Sciences
Central Washington University
Ellensburg, WA08-2019
Skills
- Book merchandising
- Retail management
- Financial reporting
- Sales promotions
- Customer relationship management
- Budget management
- Operational policies
- Analytical thinking
- Problem-solving abilities
- Time management
Timeline
Bookstore Manager
Highline College
08.2025 - Current
Bookstore Manager Assistant
Highline College
08.2022 - 08.2025
Assistant Manager
Taco Time NW
06.2016 - 08.2022
Office Assistant 2
Highline College
04.2007 - 08.2022
Bachelor of Science - Interdisciplinary Studies—Social Sciences
Central Washington University