Jonathan Maldonado
Bristol,CT
Summary
Dynamic leader with a proven ability to guide technical teams in achieving optimal system functionality and performance. Expertise in leveraging strong problem-solving skills to address complex technical challenges and drive improvements in operational efficiency. Demonstrated success in team management, fostering collaboration and innovation while maintaining high standards of technical proficiency in troubleshooting and repair. Committed to delivering results that enhance system reliability and support organizational goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Military Police Officer
US Army
Bristol, CT
05.2025 - Current
- Conducted security patrols to ensure safety of personnel and property.
- Managed access control procedures at entry points for enhanced security measures.
- Developed incident reports documenting violations and actions taken during events.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Enforced military laws and regulations to maintain order within the jurisdiction.
Operations Supervisor
VeoRide
Hartford, CT
2024 - 2025
- Oversaw operations of field technicians and mechanics to ensure efficient service delivery.
- Executed comprehensive van safety checklist and fleet health report assessments.
- Managed oversight of ride rating refund processes to ensure customer satisfaction.
- Assisted technicians in executing battery rotation tasks to maintain operational efficiency.
- Conducted thorough assessments and repairs on damaged scooters to ensure optimal performance and reliability.
- Addressed various assignments from operations manager, ensuring timely completion and alignment with operational goals.
- Managed mechanic operations, prioritizing maintenance tasks and maintaining a structured, secure work environment within the repair facility.
- Oversaw team development and operational efficiency, ensuring service level targets were met while promoting a positive workplace culture.
- Directed deployment, relocation, and maintenance operations for scooter fleet.
- Engineered shift schedules to enhance productivity, reduce downtime, and ensure operational efficiency across multiple markets.
- Optimized resource allocation by strategically deploying vehicles and staff to prioritize high-demand service areas.
- Conducted regular inspections and coordinated repairs to ensure scooters remained fully charged and operationally ready.
- Analyzed labor hours and operational expenditures to optimize efficiency goals and maintain exceptional service standards.
- Identified and tackled operational obstacles, including equipment malfunctions and staffing shortages, to ensure seamless operations.
- Streamlined operations, contributing to greater ride frequency and reduced periods of inactivity.
Lead Technician
Superpedestrian
Connecticut
06.2021 - 2024
- Ensured maintenance workspace remained safe, clean, and organized.
- Coordinated the creation and submission of spare parts orders to supply chain, supporting inventory management and production continuity.
- Conducted detailed training sessions for technicians on precise scooter maintenance techniques.
- Executed detailed inspections of e-scooters, focusing on safety features and overall cleanliness to enhance user experience.
- Maintained comprehensive logs of repair activities in ticketing system for operational efficiency.
- Achieved operational improvements by partnering with city operations manager and operations leadership team. Drove successful implementation of strategic initiatives that enhanced service delivery. Cultivated strong relationships with stakeholders to support operational goals.
- Supervised daily activities and ensured optimal performance of staff within technology workspace.
Education
High school diploma - Health Education
H. C. Wilcox Technical High School
Connecticut06-2020
Skills
- Microsoft Office
- Safety compliance
- Mechanical troubleshooting
- Work Planning and Prioritization
- Issue resolution
- Preventive Maintenance
- Written/Verbal communication
- Heavy lifting
- Team Training
- Operation Monitoring
Certification
Driver's License
Certified Law Enforcement Official
Timeline
Military Police Officer
US Army
05.2025 - Current
Lead Technician
Superpedestrian
06.2021 - 2024
Operations Supervisor
VeoRide
2024 - 2025
High school diploma - Health Education
H. C. Wilcox Technical High School