Jonathan Manda
Austin
Summary
Dynamic and results-driven professional with extensive leadership experience in high-pressure environments, including emergency response, client relations, and team coordination. Expertise in managing shift operations, effectively handling escalations, and training staff to excel under stress. Strong foundation in customer service, technical troubleshooting, and workflow optimization, complemented by a proven ability to maintain composure, organization, and clear communication in fast-paced settings. Committed to fostering a collaborative team culture while driving operational excellence and enhancing service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Membership Staff
Mesa Rim Climbing Center
- Current
- Act as first point of contact for members, managing check-ins, memberships, and escalations.
- Respond quickly to emergencies, including climbing rescues and injury response.
- Support shift operations by monitoring workflow, handling incidents, and ensuring client satisfaction.
- Mentor new staff, fostering teamwork and consistent service standards.
Membership Staff
Uptown Climbing Gym
02.2025 - 07.2025
- Supervised live escape games, monitoring safety protocols and guest experience.
- Trained new staff members, instilling service consistency and attention to detail.
Game Master
13th Gate Escape
05.2022 - 06.2023
- Supervised live escape games, monitoring safety protocols and guest experience.
- Trained new staff members, instilling service consistency and attention to detail.
IT Assistant
Louisiana Organ Procurement Agency
07.2017 - 08.2021
- Supported clinical staff by troubleshooting IT systems with minimal downtime.
- Assisted with system upgrades and hardware setups to streamline workflow.
- Contributed to automation scripts that improved administrative efficiency in medical environments.
Education
B.S. - Information Systems & Decision Sciences (ISDS), Minor in Data Analytics
Louisiana State University
Baton Rouge, LA05-2025
Skills
- JavaScript (Frontend Development & Debugging)
- Technical Troubleshooting & Systems Support
- IT Support & Hardware Setup
- Workflow Automation & Process Improvement
- Microsoft Office Suite
- User Account & Password Management
- Cross-Functional Team Collaboration
- Client & Stakeholder Communication
- Incident Response & Problem Resolution
- Staff Training & Onboarding
- Operations Coordination in Fast-Paced Environments
- Time Management & Task Prioritization
Certification
- JavaScript Advanced IBC
- SAFE Scrum Master
- Microsoft Office
- Autodesk Inventor Basic IBC
Timeline
Membership Staff
Uptown Climbing Gym
02.2025 - 07.2025
Game Master
13th Gate Escape
05.2022 - 06.2023
IT Assistant
Louisiana Organ Procurement Agency
07.2017 - 08.2021
Membership Staff
Mesa Rim Climbing Center
- Current
B.S. - Information Systems & Decision Sciences (ISDS), Minor in Data Analytics
Louisiana State University