Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Martin

Summary

Innovative technology professional with over 5 years of robust ServiceNow development experience. Skilled in enhancing systems and aligning technical solutions with business objectives using the ServiceNow platform. Known for effective team collaboration, adaptability, and delivering impactful results from start to finish, contributing to organizational growth and success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

Accenture Federal Services
12.2019 - Current
  • Implemented personalized client solutions using programming language expertise on over 150 user stories
  • Conducted configuration, development, monitoring, upgrading, and maintenance of 8 ServiceNow instances.
  • Integrated ServiceNow with third-party systems using knowledge of REST API, mid server, and Javascript
  • Participated in design and planning exercises for future software rollouts.

Help Desk Technician

Perspecta
08.2019 - 12.2019
  • Provided voice, chat, and email Tier 1 IT support to over 20 end-users per day
  • Troubleshooting and repairing of hardware, software, and network issues using tools such as BeyondTrust
  • Analyzed issues to identify troubleshooting methods needed for quick resolution or escalation
  • Documented support interactions for tracking and future reference on Remedy ticketing system.

Soldier/Medical Laboratory Technologist

US Army
01.2009 - 12.2016
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.

Education

BBA - Cyber Security

The University of Texas At San Antonio
San Antonio, TX
08-2019

Skills

  • ServiceNow development
  • REST API integration
  • JavaScript programming
  • Applications development
  • ServiceNow administration
  • System upgrades
  • Production support
  • Automation
  • Code review and refactoring
  • Cybersecurity
  • Analytical thinking
  • Adaptability

Certification

  • ServiceNow, Certified System Administrator - 2020
  • CompTIA, Security+ Certification - 2019

Timeline

ServiceNow Developer

Accenture Federal Services
12.2019 - Current

Help Desk Technician

Perspecta
08.2019 - 12.2019

Soldier/Medical Laboratory Technologist

US Army
01.2009 - 12.2016

BBA - Cyber Security

The University of Texas At San Antonio

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