Jonathan Martin
Information Technology Leader
Womelsdorf,PA
Summary
Service-oriented IT leader with extensive experience aligning technology with organizational goals. Successfully translates complex IT environments into actionable strategies that enhance service quality, optimize costs, and drive growth. Recognized for leadership, effective communication, and building long-term client relationships.
Overview
29
29
years of professional experience
Work History
Owner, Principal Consultant
Corporal Consulting LLC
Womelsdorf
11.2024 - Current
- Acted as primary technology advisor for small and mid-sized business clients, aligning IT strategy with client goals.
- Advised clients on IT cost optimization, budgeting, licensing, and vendor selection to enhance operational efficiency.
- Led client onboarding and discovery sessions, facilitating strategy discussions to align technology with business objectives.
- Coordinate projects, RFPs, and vendor engagements to ensure solutions meet client expectations and timelines.
- Deliver recommendations with a focus on improving end-user experience, system reliability, and long-term scalability.
- Analyze operational and financial data to deliver Power BI dashboards that provide clear, actionable business insights.
Vice President, Information Technology
NeurAbilities Healthcare (CNNH)
King of Prussia
01.2021 - 11.2024
- Acted as executive-facing IT partner to business and clinical leadership, ensuring technology initiatives supported organizational strategy and growth.
- Led implementation and ongoing administration of Salesforce CRM to support operational visibility and stakeholder engagement.
- Planned and executed enterprise VOIP migration across 17 locations, recognized internally as one of the smoothest major technology transitions.
- Defined and implemented standardized operational and clinical KPIs through Microsoft Power BI dashboards, enhancing performance monitoring and decision-making.
- Managed third-party IT service providers, focusing on governance and SLA management, facilitating a successful help desk provider migration.
- Oversaw vendor relationships, renewals, and technology lifecycle planning while maintaining cost controls.
- Collaborated cross-functionally to identify process improvement opportunities, enhancing service delivery outcomes.
Manager, NA and EMEA Backup and Vaulting Engineering
Sungard Availability Services
Wayne
03.2014 - 12.2020
- Managed portfolio of enterprise managed services for 500+ customers across North America and EMEA, ensuring alignment with customer needs and service excellence.
- Partnered with Product Management and Engineering to design and deploy new services with a strong focus on customer experience.
- Acted as escalation point and customer-facing leader during critical service issues, facilitating clear communication and rapid resolution.
- Supported pre-sales and post-sales engagements to design tailored solutions addressing specific client requirements in complex environments.
- Governed third-party vendors delivering Level 1 support, defined SLAs, and reviewed service delivery performance to ensure quality standards.
- Prepared and managed capital and operating budgets, executing lifecycle initiatives within approved financial plans.
Contractor, Information Security
Mission Staffing (ACE Group)
Wilmington
11.2013 - 03.2014
- Coordinated two-factor authentication project using Symantec VIP across North America to enhance security measures.
- Collaborated with Information Technology leadership across multiple North American business units to facilitate testing and implementation of two-factor authentication.
- Engaged with Information Security peers in Latin America, EMEA, and Asia to standardize security processes across global IT infrastructure.
- Engaged with corporate Information Technology staff to ensure the retirement of legacy remote access platforms with negligible impact to user experience.
Director, Technology Support Services
Penn Mutual Life Insurance Co.
Horsham
01.2009 - 01.2013
- Leadership of Help Desk, Change and Configuration Management, Business Continuity/Disaster Recovery, Data Center Operations, Mid-Large Systems Administration, and Enterprise Storage.
- Streamlined change processes for data corrections, enhancing manageability and contributing to long-term savings in time and costs.
- Active member of the IT Security group, reviewing active threats, gaps in capability, and contributing to resolution processes.
- Demonstrated exceptional presence, approach, and operational awareness to support the organization during challenging incidents.
- Implemented a culture of collaboration across teams.
- Oversaw expansion of virtualization technologies, increasing from a few virtualized desktops to over a hundred virtualized servers.
- Planned timelines and reviewed recommended approaches for accuracy and reliability during the data center core switch replacement project.
- Maintained operational expenses during several integrations and system upgrades, supporting company profitability.
Manager, Unix Services and Data Protection
Penn Mutual Life Insurance Co.
Horsham
01.2006 - 01.2009
- Recommended and led implementation of a true enterprise Storage Area Network leveraged by all distributed technology platforms.
- Led first successful disaster recovery exercise in recent history, receiving recognition for thorough planning and execution.
- Implemented and enforced corporate IT security policies and acted on violations in conjunction with Information Protection.
- Introduced Linux operating system platform and developed skills necessary to support application development team needs.
- Earned respect from internal customers and set an example for peers by promoting strategic thinking and long-term decision-making.
- Guided associates across the organization to align with Penn Mutual’s strategic direction.
System Application Administrator
DaVita
Berwyn
01.2005 - 01.2006
- Contributed to successful upgrade project at DaVita, leading to Employee of the Month nomination.
- Executed successful upgrade across all environments for unfamiliar application within 30 days of hire.
- Maintained corporate integration platform through regular maintenance and code promotion.
Senior Systems Programmer/Team Lead
Children’s Hospital of Philadelphia
Philadelphia
01.2002 - 01.2005
- Coordinated project support with project managers and IT leaders to streamline workflow.
- Enabled increased access to AIX system by designing higher availability computer infrastructure.
- Improved speed and ease of use of radiology imaging by migrating it to new IBM archiving platform.
- Implemented standards on systems to ensure compliance with newly released HIPAA regulations.
AIX Administrator
Kulicke & Soffa Industries
Willow Grove
01.2001 - 01.2002
- Administered and monitored all AIX operating systems, ensuring data protection across Storage Area Network.
- Managed and expanded enterprise storage and data recovery systems, enhancing monitoring capabilities through self-education.
- Leveraged capabilities of new monitoring and backup recovery systems by educating and influencing Windows, Novell, and AS/400 platform leads. This also resulted in a standardized enterprise solution for all corporate systems.
Customer Technical Support/Technical Consultant
Prophet 21, Inc.
Yardley
01.1997 - 01.2001
- Provided technical support for software applications and system configurations.
- Analyzed client requirements to design tailored technology solutions.
- Developed custom solutions, including automated client notifications of system failures and disk-to-disk backups, enhancing system reliability and minimizing application downtime.
- Led training sessions for staff on new system implementations and updates.
Education
High School Diploma -
Boyertown School District
Boyertown, PA06-1990
Skills
- Customer success management
- Client relationship management
- Service delivery
- QBR leadership
- Vendor management
- Technology roadmap
- Budget management
- Process improvement
- CRM implementation
- Problem solving
- Team leadership
- Executive communication
Websites
Technical Experience
- 3 years of Salesforce administration.
- 3 years EMR platforms (Central Reach and AdvancedMD).
- 12 years using, planning, and implementing SAN technologies from IBM, EMC, HP, and NetApp.
- 15 years using AIX; earned IBM AIX Certified Advanced Technical Expert in 2001.
- 4 years using Linux.
- 12 years of using, planning, implementing, and recovering TSM environments.
- 6 years managing technical teams supporting Windows/Intel platforms.
- 4 years managing technical teams supporting IBM Mainframe systems and Utility programs.
- 12 years managing tape and tape library technologies.
Military Service
U.S. Marine Corps, Camp Lejeune, NC, Okinawa, Japan, 01/01/90, 12/31/96, Communications Operator/Logistics Specialist, Installed and operated microwave/multichannel communications systems., Planned and executed troop and cargo movements., Navy Achievement Medal in recognition of results attained as Logistics Specialist.
Timeline
Owner, Principal Consultant
Corporal Consulting LLC
11.2024 - Current
Vice President, Information Technology
NeurAbilities Healthcare (CNNH)
01.2021 - 11.2024
Manager, NA and EMEA Backup and Vaulting Engineering
Sungard Availability Services
03.2014 - 12.2020
Contractor, Information Security
Mission Staffing (ACE Group)
11.2013 - 03.2014
Director, Technology Support Services
Penn Mutual Life Insurance Co.
01.2009 - 01.2013
Manager, Unix Services and Data Protection
Penn Mutual Life Insurance Co.
01.2006 - 01.2009
System Application Administrator
DaVita
01.2005 - 01.2006
Senior Systems Programmer/Team Lead
Children’s Hospital of Philadelphia
01.2002 - 01.2005
AIX Administrator
Kulicke & Soffa Industries
01.2001 - 01.2002
Customer Technical Support/Technical Consultant
Prophet 21, Inc.
01.1997 - 01.2001
High School Diploma -
Boyertown School District