Jonathan Ponte-Martinez
Summary
Goal-driven dedicated to providing high-quality services to discerning clients. Offering first-rate construction management and field supervision expertise. Skillful in working with architects, inspectors, designers and subcontractors to accomplish high-quality project work.
Overview
10
10
years of professional experience
Work History
Contractor
D&S Home Improvement LLC
2018.07 - Current
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Warehouse Operator
Outerspace
2018.10 - 2021.02
- Improved warehouse efficiency by implementing new inventory management systems and procedures.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
HVAC Technician
Escobar Brothers Refrigeration
2016.07 - 2018.07
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
Customer Service Representative
Marshalls Department Store
2014.02 - 2016.07
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Medical Assisting
American Institute
346 Lexington Ave, Clifton, NJ 0701109.2023
High School Diploma -
Kearny High School
Kearny, NJ06.2016
Skills
- Project Estimation and Bidding
- Subcontractor Oversight
- Supply Management
- Project Support
- Equipment Installation
- Quality Control
- Safety Knowledge
- Equipment Repair
- Drywalling
- HVAC Systems
- Time Management
- Team Leadership
- Customer Service
- Painting and Finishing
Timeline
Warehouse Operator
Outerspace
2018.10 - 2021.02
Contractor
D&S Home Improvement LLC
2018.07 - Current
HVAC Technician
Escobar Brothers Refrigeration
2016.07 - 2018.07
Customer Service Representative
Marshalls Department Store
2014.02 - 2016.07
No Degree - Medical Assisting
American Institute
High School Diploma -
Kearny High School