Summary
Overview
Work History
Education
Skills
Certification
Key Attributions
References
Timeline
Generic

JONATHAN MARTINEZ

Dade City,FL

Summary

Experienced and results-oriented General Manager with 3 years of leadership in the cigar industry, overseeing daily operations and business development at a family-owned cigar lounge. Expert in premium sales, client retention, and relationship building, with a strong ability to cultivate loyalty among high-end clientele and industry partners. Proven track record of increasing revenue through curated product selections, exclusive events, and personalized customer experiences. Brings over 9 years of additional experience as a Business Development Manager, Independent Refinishing Contractor, and Fire Protection Specialist. Adept at identifying growth opportunities, driving sales strategies, and leading cross-functional teams across multiple industries to achieve operational and financial goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

The Cigar Room
Zephyrhills, FL
05.2022 - Current
  • Oversaw daily operations of the cigar lounge, ensuring a high standard of service, cleanliness, and ambiance
  • Managed inventory of cigars, spirits, and lounge supplies, maintaining optimal stock levels and vendor relationships
  • Developed and implemented marketing strategies to increase foot traffic, membership sales, and special event participation
  • Recruited, trained, and supervised staff to deliver exceptional customer service and maintain lounge standards
  • Planned and executed private events, tastings, and cigar education sessions to enhance customer engagement
  • Maintained vendor partnerships with cigar manufacturers and distributors for exclusive product offerings
  • Curated premium cigar selections based on market trends and clientele preferences

CEO

Perfect Surface Glazing, LLC
Dade City, FL
10.2021 - Current
  • Extensive project management skills & experience on small to large scale residential & commercial projects
  • Lead a Sales & Marketing strategy that resulted in a $500,000 total revenue end of year cap
  • Manage 4 staff members to include scheduling each technician projects, material handling, risk management & project quality assurance
  • Represented the organization at conferences, events, and networking activities as needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Business Development Manager

Bathtub Guys Refinishing
Kissimmee, FL
11.2024 - 05.2025
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Identified and pursued upselling and cross-selling opportunities within the existing client base.
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
  • Collaborated with internal teams for successful execution of projects.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Developed and implemented strategies to increase sales and market share.
  • Fostered long-term partnerships with key industry players to enhance market presence.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.

Fire Dispatch Manager

United States Air Force
01.2017 - 01.2020
  • Oversees the staffing of operations personnel to ensure levels of service for manpower and agent are maintained; Assisted in development of the Risk Management Plan for staffing and agent to allow for capable response at a lower level of service based off risk
  • Participated in activities and operations through the County; Worked with other agencies and organizations to implement and execute fire prevention programs
  • Maintained readiness for an emergency response vehicle fleet with combined value over $6.2M with ZERO loss; Evaluated work performance, helped increase personnel retention and resolved complaints with ZERO escalations
  • Managed base wide 24/7 911 emergency alarm room operations center operating at 1100+ calls a year; Supervised 4 emergency dispatchers and all emergency communications equipment
  • Coordinated installation of all communications equipment and integrated fire department dispatchers with law enforcement entities for seamless joint operations

Fire Officer | Immediate Supervisor

United States Air Force
01.2015 - 01.2017
  • Documented incidents with integrity and accuracy and through inspection; . Supervise airman in all professional realms to include leadership, mentorship, professional development, and education
  • Lead a 4-firefighter engine company to all district emergency responses and manage all station responsibilities. Implemented all training requirements for all personnel designated on my engine company
  • Scheduled personnel work assignments and measured program performance; Oversaw Division's operations and resource delivery; Modified services, reduced response rates to emergencies and improved clerical efficiency

Fireman Apprentice

United States Air Force
01.2012 - 01.2015
  • Conducted maintenance checks, stocked inventory for vehicles, station, and gear; Compiled data, created and input incident reports and provided reports to hospitals
  • Maintained current level of Paramedic and Firefighter knowledge and applied to calls; Assisted in cleaning and maintaining firefighting equipment and tools
  • Assisted in cleaning and maintaining firefighting equipment and tools; Performed fire suppression and fire prevention duties to protect life and property

Education

Bachelor of Management Studies Student - Management Studies

University of Maryland Global Campus
Adelphi, MD
04.2025

Associates of Fire Science -

Community College of The Air Force
Montgomery, AL

Skills

  • Proficient in CRMs, such as Jobber and Pipedrive
  • Sales processes and forecasting
  • Pipeline management
  • Project management
  • Personnel Management
  • Cross-functional leadership
  • Teamwork and collaboration
  • Relationship building and rapport
  • Training and instruction
  • Strategic planning
  • Analytical thinking
  • Communication skills
  • Health and Safety
  • Emergency response

Certification

  • Telecommunicator 1 & 2
  • Airport Firefighter
  • Firefighter 1 & 2
  • Rescue Technician
  • Fire Officer 1
  • Incident Safety Officer
  • Fire Inspector 1
  • Hazardous Materials Technician
  • Hazardous Materials Incident Commander
  • Fire Instructor 1
  • CPR & AED Instructor

Key Attributions

  • Adaptable to New Technology: Proficient in Microsoft Office, including Word, Excel, and PowerPoint, and able to operate all major office equipment.
  • Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
  • Organized and Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.

References

References available upon request.

Timeline

Business Development Manager

Bathtub Guys Refinishing
11.2024 - 05.2025

General Manager

The Cigar Room
05.2022 - Current

CEO

Perfect Surface Glazing, LLC
10.2021 - Current

Fire Dispatch Manager

United States Air Force
01.2017 - 01.2020

Fire Officer | Immediate Supervisor

United States Air Force
01.2015 - 01.2017

Fireman Apprentice

United States Air Force
01.2012 - 01.2015

Bachelor of Management Studies Student - Management Studies

University of Maryland Global Campus

Associates of Fire Science -

Community College of The Air Force

Similar Profiles

CREATE PROFILE