Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jonathan Martinez

The Bronx,NY

Summary

Dynamic and results-oriented professional with a proven track record of success in customer relations. With 15 years of experience in sales and troubleshooting. I am dedicated to delivering high-quality results and driving business growth. I thrive in fast-paced environments and am adept at collaborating with cross-functional teams to achieve common goals. With a passion for innovation and continuous improvement, I am poised to make a valuable contribution to Axon.

Overview

14
14
years of professional experience

Work History

Inventory Specialist

Electric A.I
05.2021 - 01.2023
  • Dedicated IT professional with comprehensive expertise in MacOS and Windows diagnostics, troubleshooting, and iOS support. Proficient in JAMF Device Management, encompassing remote management for both mobile and computer devices. Demonstrated ability to manage and inventory large-scale device deployments, overseeing approximately 6,000 devices using Asset Panda. Skilled in customer service ticket management through JIRA, ensuring timely resolution of technical issues. Proven leadership capabilities, having supervised a small team of 6 employees within the department. Committed to delivering exceptional IT support and driving operational efficiency through innovative solutions.

Marketing Specialist

Charter Spectrum
11.2016 - 05.2021
  • Highly motivated and results-driven professional with a proven ability to manage daily appointments and meetings autonomously. Experienced in self-motivated roles, including commission-based positions focused on meeting daily and monthly quotas. Skilled in introducing new products to potential clientele and providing door-to-door customer service to drive sales and foster client relationships. Adept at negotiating on behalf of customers to secure accurate appointment times and ensure customer satisfaction. Proficient in contacting installers for newly acquired customers, facilitating seamless service delivery. Committed to achieving targets and delivering exceptional results through proactive outreach and strategic negotiation.

Computer/ Apple Sales Specialist

Best Buy Inc./ Geek Squad
03.2010 - 02.2019
  • Seasoned professional with a proven track record in computer sales and technical support. Proficient in diagnosing issues on customer devices and providing effective solutions to meet their needs. Experienced Connect Ambassador, adept at signing up customers for broadband connections by effectively communicating benefits and facilitating the enrollment process. Skilled in fostering positive customer relationships and delivering tailored solutions to address individual requirements. Committed to driving sales and exceeding customer expectations through exceptional service delivery and product knowledge.

Startup Founder

UNTLD Entertainment
07.2015 - Current
  • Implemented strategies and tactics to grow followers on social media channels.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Delivered edits on time for reviews and final delivery.
  • Developed a recognizable personal brand by establishing a consistent theme, style, and tone across all videos.

Education

High School Diploma -

Coalition School for Social Change

Skills

  • Data entry and organization
  • Ability to complete tasks in a timely fashion
  • Complete tasks independently
  • Excellent customer service skills
  • Attention to Detail
  • Customer Service
  • Teamwork and Collaboration
  • Inventory Control
  • Audit processes
  • Warehouse Operations
  • Systems and software expertise
  • Discrepancy Investigation
  • Problem-Solving

Timeline

Inventory Specialist

Electric A.I
05.2021 - 01.2023

Marketing Specialist

Charter Spectrum
11.2016 - 05.2021

Startup Founder

UNTLD Entertainment
07.2015 - Current

Computer/ Apple Sales Specialist

Best Buy Inc./ Geek Squad
03.2010 - 02.2019

High School Diploma -

Coalition School for Social Change

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Jonathan Martinez