Sarah Sherrill-Kyllonen
Grant Park,IL
Summary
I would like to think that I am a Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company. I anm an educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am a single mom of two. So working is one of my highest priorities besides being a mom. I would make a great addition to your team because of all the different roles I have accomplished!
Overview
9
9
years of professional experience
Work History
Inventory Specialist
Lineage Logistics LLC
Wilmington, Illinois
03.2023 - 04.2024
- Maintained accurate and up-to-date inventory records.
- Organized regular cycle counts to identify any potential issues early on.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Received damaged shipments in and replaced in a timely manor.
- On a daily basis would check if lot codes matched with the item and shipment.
- Created reports on inventory activity, shortages, overages.
- Monitored stock levels to ensure availability of products.
- Responded promptly to customer inquiries regarding product availability.
- Provided support during internal audits related to material management processes.
- Responded promptly to requests from customers regarding product availability.
- Developed and implemented effective inventory control systems.
- Investigated discrepancies between physical count and computer records.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Implemented cost-saving strategies to reduce overhead expenses.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Inspected incoming materials for damage.
- Trained new employees on inventory management practices and procedures.
- Monitored database system to prepare and deliver customer orders on time.
- Ensured compliance with industry regulations and standards regarding inventory management.
Warehouse Forklift Operator
DHL Supply Chain
University Park, Illinois
07.2021 - 01.2023
- Managed stock rotation ensuring that older stock is used first.
- Cleaned up spills or debris in work areas immediately following an incident.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Checked finished products for quality assurance before loading them onto shipments.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Unloaded incoming supplies and placed them into designated storage areas.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Maintained accurate inventory records and prepared reports for management.
- Conducted regular cycle counts to ensure accuracy of inventory levels.
- Received incoming shipments and checked contents against purchase orders.
- Assisted with shipping and receiving activities as needed.
- Loaded or unloaded shipments on trucks.
- Staged goods in loading dock area.
- Operated forklift to transport goods throughout warehouse.
- Organized warehouse and arranged items following procedures and safety rules.
- Completed daily logs for recordkeeping.
- Boxed, labeled and added shrink wrapping to items.
- Located, pulled and prepared orders.
Front Office/Medical Receptionist
Dr.Shahs
Kankakee, Illinois
05.2021 - 11.2022
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Reconciled charges at end of day ensuring accuracy of billing information.
- Obtained specimens for laboratory testing per physician orders.
- Prepared patients for examination by obtaining information about their medical history and reason for visit.
- Verified that medical supplies were adequately stocked prior to each shift
- Answered phones, took messages, and responded to inquiries from patients and staff members.
- Monitored vital signs including blood pressure, temperature, pulse rate, and respiration rate.
- Ordered lab tests, x-rays, and other diagnostic tests as requested by doctors.
- Reviewed patient records to ensure accuracy of data entered into computer.
- Handled difficult or challenging situations professionally while maintaining patient confidentiality.
- Responded promptly to callbacks from referring physicians regarding test results or additional information needed.
- Resolved any problems or discrepancies concerning patient orders or test results in a timely manner.
- Assisted physicians with various tasks such as drawing blood cultures or collecting urine
- Performed various clerical duties such as filing documents in the appropriate folders, updating databases, and printing labels
- Adhered to OSHA requirements when disposing of biohazardous materials properly.
Front Office Supervisor
2HT Kidney care
Bourbonnais, Illinois
03.2020 - 03.2022
- Implemented policies and procedures related to the front office operations.
- Monitored guest check-in and check-out procedures.
- Assisted with budgeting and forecasting activities for the department.
- Coordinated with other departments to ensure smooth operations.
- Handled customer complaints in a professional manner.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Analyzed financial data to ensure maximum profitability for the hotel.
- Examined all invoices for accuracy before submitting them for payment processing.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Performed miscellaneous job-related duties as assigned by management personnel .
- Ensured proper customer service standards were met.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Maintained accurate records of all guests' bookings and payments.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Scheduled staff shifts and assigned duties as needed.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Analyzed data to identify areas for improvement in operational efficiency.
- Supervised front office staff, including hiring and training new employees.
- Maintained accurate records of all transactions.
- Developed strategies to improve customer satisfaction levels.
- Resolved customer complaints in a timely manner.
- Planned staff and training meetings and scheduled conference rooms.
- Completed employee evaluations and created plans to reward or enhance performance.
- Created schedule of front office workers.
- Kept close eye on front desk to promptly address
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Monitored office inventory to maintain supply levels.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Created and optimized employee schedules for shift coverage.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest
- Conducted staff performance evaluations to monitor progress and individual skills.
- Provided customer service support to patients regarding billing inquiries.
- Verified accuracy of patient information and insurance data in billing system.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
- Prepared financial statements that summarize account activity over a period of time.
- Ensured timely filing of all claims within established guidelines.
- Created invoices and tracked payments received
- Provided administrative support to ensure efficient operation of the office.
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Proofread documents for accuracy prior to final submission to clients.
- Handled confidential information with discretion.
- Compiled data from various sources to create reports and presentations.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
- Maintained a database of client information including contact details, preferences.
- Conducted research on potential leads for new business opportunities.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Managed daily email correspondence, ensuring timely responses and organized inbox.
- Scheduled appointments and managed calendars for executives to optimize their time.
- Performed data entry tasks, ensuring high levels of accuracy and efficiency.
- Implemented file management systems, ensuring secure and organized document storage.
- Collected email addresses of potential leads to conduct cold outreach and grow contact list.
- Updated contact list and made changes to existing contacts to improve instant communication.
- Organized virtual meetings, including setting up video conference calls and agendas.
Home Health Aide
Oasis
Bourbonnais, Illinois
06.2020 - 12.2020
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Collected information about conditions and treatment plans from caregivers, nurses.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Participated in developing individualized care plans based on medical orders and assessments.
- Assisted in ambulation and exercise routines for clients.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing and incontinence care.
- Tracked and reported clients' progress based on observations and conversations.
- Helped client with medication self-administration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling.
- Improved patient outlook and daily living through compassionate care.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
Health Care Aide
A&V Facility Services
Oak Lawn, Illinois
02.2015 - 04.2017
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Monitored vital signs such as pulse rate, temperature and respiration rate.
- Provided emotional support to patients and their families during difficult times.
- Performed basic nursing skills such as wound time care, catheter care and ostomy management.
- Responded quickly in emergency situations following established protocols.
- Ensured proper documentation of all patient assessments, treatments and medications administered.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Participated in continuing education activities to stay up-to-date on best practices.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Administered medication and treatments as prescribed by medical staff.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Reported any changes or concerns to supervising nurse or physician promptly.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Educated family members about patient care needs at home after discharge from hospital.
- Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
- Monitored vital signs such as blood pressure, pulse, temperature, and respiration rate.
- Administered medications as prescribed by the physician.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted residents in preparing for activities and social programs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed strict adherence to HIPAA regulations when handling patient confidentiality
- Handled difficult or challenging situations professionally while maintaining patient confidentiality.
- Responded promptly to callbacks from referring physicians regarding test results or additional information needed.
- Resolved any problems or discrepancies concerning patient orders or test results in a timely manner
- Developed strong relationships with staff members by providing exceptional customer service.
- Performed various clerical duties such as filing documents in the appropriate folders, updating databases, and printing labels for specimen tubes.
- Provided phlebotomy services according to established standards and practices.
- Adhered to OSHA requirements when disposing of biohazardous materials properly.
- Processed specimens using automated equipment following standard operating procedures
Education
High School Diploma -
Manteno High School
Manteno, IL03-2014
Phlebotomy - Phlebotomy
Dr Shah’s
Oak Lawn, ILSkills
- Data Management
- Vendor Management
- Inventory Reconciliation
- Order Fulfillment
- Discrepancy Resolution
- Records Management
- Cost Reduction
- Customer Service
- Inventory Control
- Shipping coordination
- Sales Planning
- Stock replenishment
- Attention to Detail
- Sales Goals
- Inventory Accounts Reconciliation
- Market understanding
- Warehouse Operations
- Quality Procedures
- Stock control
- Asset protection expertise
- Financial Reporting
- Database Management
- Inventory organization
- Shipping and receiving
- Audit processes
- Digital and Physical Counts
- RFID systems
- Process Implementation
- Basic Math
- Project Management
- Delivery Scheduling
- Invoice Preparation
- Workflow Planning
- Route Management
- Meeting facilitation
- Research abilities
- Scheduling proficiency
- Deadline Management
- Cost Control
- Meeting planning and leadership
- Data gathering and documentation
- Goal Setting
- Reliability
- Excellent Communication
- Interpersonal Skills
- Effective Communication
- Active Listening
- Decision-Making
- Business Development
- Problem-Solving
- Adaptability
- Task Prioritization
- Problem-solving abilities
- Organizational Skills
- Analytical Skills
- Time Management
- Self Motivation
- Time management abilities
- Team Collaboration
- Supplier Relations
- Relationship Building
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professional Demeanor
- Sales Reporting
- Electronic Medical Records
- Account Management
- Scheduling Meetings
- Document Management
- New Hire Training
- Medical terminology proficiency
- Positive Attitude
- Data Collection
- Goal-oriented mindset
- Networking capabilities
- Product and Service Promotion
- Expense Tracking
- Travel Planning
- Spreadsheet Management
- Travel Arrangements
- Video Editing
- File Organization
- Social Media Updating
- Calendar Management
- Webinar Support
- Basic Graphic Design
- Invoice Processing
- Administrative Support
- Inventory Management
- Recordkeeping
- Clerical Support
- Business Administration
- Scheduling
- Sensitive material handling
- Event Coordination
- Spreadsheet tracking
- Bookkeeping
- Proposal Writing
- Office Administration
- Payroll Administration
- Data Entry
- QuickBooks expert
- Accounting Support
- Remote Conferencing
- Multi-line phone proficiency
Timeline
Inventory Specialist
Lineage Logistics LLC
03.2023 - 04.2024
Warehouse Forklift Operator
DHL Supply Chain
07.2021 - 01.2023
Front Office/Medical Receptionist
Dr.Shahs
05.2021 - 11.2022
Home Health Aide
Oasis
06.2020 - 12.2020
Front Office Supervisor
2HT Kidney care
03.2020 - 03.2022
Health Care Aide
A&V Facility Services
02.2015 - 04.2017
High School Diploma -
Manteno High School
Phlebotomy - Phlebotomy
Dr Shah’s