Jonathan McElroy
Stow
Summary
Automotive diagnostic technician specializing in advanced diagnostics and repairs, complemented by leadership in team training and customer relations. Dedicated to optimizing service quality and fostering customer loyalty through effective communication and workflow management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner – On-Call Auto Repair
JMAC Mobile Automotive Care
02.2025 - Current
- Cultivated client relations through exceptional service, enhancing customer loyalty
- Designed targeted advertising campaigns, increasing customer engagement
- Collaborate with service advisors to explain complex electrical issues to clients
- Executed on-site services, focusing on engine diagnostics and basic repairs
- Estimation creation for clients, ensuring each client is fully informed of all services needed and understood by client
- Managed sales and parts for active services, ensuring efficient service delivery
Heavy Line Technician
Gambles Auto Parts and Service
08.2022 - 01.2025
- Led personal workflow, working independently on repairs and services to ensure timely completion
- Performed diagnostics across all automotive repair areas, specializing in engine diagnostics, repairs, tear down, rebuild, and R&R
- Performed transmission and interior removal and replacement tasks on vehicles
- Transmission and Interior R&R
- Conducted comprehensive repairs to address diverse automotive issues
- Utilized computer/module programming and reprogramming to support repair processes
- Create needed parts lists for all repairs
Mobile Technician
Self-Employed
06.2018 - 08.2022
- Executed on-site diagnostics for a wide range of services for engines, electrical, and mechanical repairs
- Installed GPS systems in older vehicles to improve driver convenience.
- Managed used car lots inventories for repairs
- Collaborated with local service advisors to enhance client understanding of complex diagnoses
- Fostered client relationships through sales efforts, securing future business opportunities
- Created and managed advertisements to drive business growth
Working Shop Foreman/Assistant Manager
Meineke Car Care Center
01.2016 - 06.2018
- Operated 2 locations as a Multi-Site Foreman
- Managed opening and closing procedures, ensuring safety and meeting needs of technicians and clients
- Managed the daily Quality Control for the branches
- Coached new hires on basic repairs, brake lathe, tire machines, alignment, and diagnostics, promoting ongoing staff development
- Executed vital diagnostics and repairs to ensure vehicle functionality
- Enhanced client relations by overseeing customer complaints and concerns, fostering trust and encouraging repeat clientele
General Manager / Lead Technician
Dunns Service Center
11.2014 - 06.2016
- Executed the opening and closing procedures for the company
- Led client relations, ensuring exceptional customer experience
- Headed up all estimates and sales for the growth of the business
- Managed branch logistics, overseeing supply procurement, staff schedules, and documentation for compliance and warranty processes
- Coached new automotive technicians, providing ongoing training for professional development
- Administered daily Quality Control for the business
Education
ASE Certifications - A1, A2, A3, A4, A5, A6, A7, A8, EPA 609 Refrigerant and Recovery Certification
Skills
- Engine Diagnostics and Repair
- Advanced diagnostics
- Electrical diagnostics
- Electrical systems
- Automotive electronics
- Fuel injection systems
- Brake systems
- Exhaust systems
- Suspension systems
- Alignment services
- Manual transmissions
- Electrical repair procedures
- Engine Tear Down/Rebuild
- Engine R&R
- Heater/Evap Cores R&R
- Building/Custom Work of Exhaust Systems
- Brake Lathe
- Pipe Bender
- Gas Wire Welder
- Acetylene Torch
- Quality control
- Parts inventory management
- Inventory auditing
- Workflow optimization
- Sales estimation
- Client management
- Time Management
- Team leadership
- Problem solving
- Effective communication
- Collaboration
- Teamwork
- Detail Oriented
- Dependable
- De-escalation
- Safety procedures
- All Data
- CAS of New England
- Hunter Alignment Machines
- Safety procedures
Certification
- ASE Certification A1, Current
- ASE Certification A2, Current
- ASE Certification A3, Current
- ASE Certification A4, Current
- ASE Certification A5, Current
- ASE Certification A6, Expired
- ASE Certification A7, Current
- ASE Certification A8, Current
- EPA 609 Refrigerant and Recovery Certification, Current
Timeline
Owner – On-Call Auto Repair
JMAC Mobile Automotive Care
02.2025 - Current
Heavy Line Technician
Gambles Auto Parts and Service
08.2022 - 01.2025
Mobile Technician
Self-Employed
06.2018 - 08.2022
Working Shop Foreman/Assistant Manager
Meineke Car Care Center
01.2016 - 06.2018
General Manager / Lead Technician
Dunns Service Center
11.2014 - 06.2016