Jonathan Medina
Hartford
Summary
Dedicated Visitor Experience Specialist with proven skills in service excellence and analytical problem-solving. Consistently resolves complex customer inquiries while enhancing service delivery and team collaboration.
Overview
5
5
years of professional experience
Work History
Vistor Experience Specialist
Connecticut Science Center
Hartford, CT
03.2025 - Current
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Utilized Tessitura to ensure that ticket sales and memberships are sold properly.
- Trained new staff on company policies, procedures, and customer engagement strategies.
- Resolved complex customer inquiries by utilizing problem-solving techniques and procedural knowledge.
Aviation Screening Officer
Elite Team Logistics
Windsor Locks, CT
08.2024 - 12.2025
- Conducted thorough security screenings of passengers and luggage to ensure safety compliance.
- Monitored surveillance systems to detect suspicious activities and unauthorized access.
- Assisted in training new officers on security protocols and procedures for effective operations.
Customer Service Cashier
Target
New Britain, CT
11.2021 - 02.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and effective use of point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experience.
- Collaborated with team members to resolve customer complaints swiftly, improving overall satisfaction levels.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming environment for customers.
Education
Bachelor's Degree - General Studies
Central Connecticut State University
New Britain12.2024
Skills
- Service excellence
- Effective team collaboration
- Analytical problem-solving
- Customer engagement
- Visitor engagement techniques
- Organizational time strategies
- Dependable performance
Languages
Spanish
Professional Working
Timeline
Vistor Experience Specialist
Connecticut Science Center
03.2025 - Current
Aviation Screening Officer
Elite Team Logistics
08.2024 - 12.2025
Customer Service Cashier
Target
11.2021 - 02.2022
Bachelor's Degree - General Studies
Central Connecticut State University