Jonathan Mejia
Miami
Summary
Detail-oriented professional with a background in health insurance and customer service. Skilled in client education, needs assessment, and policy analysis, aiming to leverage these strengths to improve client outcomes and satisfaction.
Overview
7
7
years of professional experience
Work History
Health Insurance Advisor
US Health Advisors
Miami, FL
08.2025 - Current
- Educated clients on health insurance options and benefits.
- Assisted in evaluating client needs to recommend suitable plans.
- Developed comprehensive knowledge of insurance products and services.
- Supported clients through application processes and claims inquiries.
- Maintained accurate records of client interactions and transactions.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
Server
Grove Bay Hospitality
Miami, FL
11.2021 - 08.2025
- Provided exceptional customer service, ensuring high satisfaction levels and repeat business.
- Managed multiple tables efficiently during peak hours to maximize service flow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Implemented feedback strategies to enhance dining experience based on guest preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
Hand And Stone
Miami, FL
02.2019 - 11.2021
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Coordinated communication between clients and therapists, enhancing service delivery and client satisfaction.
- Maintained accurate client records using electronic management systems, improving workflow efficiency.
- Trained new reception staff on operational procedures and customer service protocols, fostering a collaborative environment.
- Assisted in marketing initiatives by promoting services to clients, contributing to increased sales opportunities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FLLife, Health & Variable Contracts Insurance Agent -
Florida Department Of Financial Services
Miami, FL08-2025
Skills
- Goal oriented
- Strong analytical skills
- CRM software experience
- Policy analysis
- Exceptional customer service
- Guest engagement
- Organization skills
- Time management
- Data entry
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Health Insurance Advisor
US Health Advisors
08.2025 - Current
Server
Grove Bay Hospitality
11.2021 - 08.2025
Receptionist
Hand And Stone
02.2019 - 11.2021
High School Diploma -
Miami Killian Senior High School
Life, Health & Variable Contracts Insurance Agent -
Florida Department Of Financial Services