Summary
Overview
Work History
Education
Skills
Timeline
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Teneisha Smallwood

Ahoskie,North Carolina

Summary

Dynamic Health Insurance Advisor with proven success at Results CX, enhancing customer satisfaction through empathetic problem-solving and effective communication. Skilled in policy analysis and claims handling, I streamlined administrative processes, boosting efficiency and fostering trust. Committed to educating clients on health insurance benefits, leading to improved health outcomes and reduced costs.

Overview

19
19
years of professional experience

Work History

Health Insurance Advisor

Results CX
01.2024 - 12.2025
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
  • Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
  • Educated clients on the importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in the long run.
  • Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.

Insurance Agent

Quilty
01.2022 - 01.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Patient Care Coordinator

Hearing Life
01.2017 - 04.2020
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Correctional Officer

NC State
08.2006 - 03.2016
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Education

Associate in Criminal Justice - Criminal Justice

Pitt Community College
Winterville, NC
05-2013

Skills

  • Goal oriented
  • Strong analytical skills
  • CRM software experience
  • Policy analysis
  • Healthcare systems
  • Data interpretation
  • Underwriting principles
  • Claims handling
  • Insurance law
  • Policy servicing
  • Health insurance
  • Negotiation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Timeline

Health Insurance Advisor

Results CX
01.2024 - 12.2025

Insurance Agent

Quilty
01.2022 - 01.2024

Patient Care Coordinator

Hearing Life
01.2017 - 04.2020

Correctional Officer

NC State
08.2006 - 03.2016

Associate in Criminal Justice - Criminal Justice

Pitt Community College

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Teneisha Smallwood