Whitney Nichols
Westminster,CO
Summary
I am a qualified and professional customer service expert with over 25 years in a variety of service industry and sales fields. Strong communication and leaderships skills. Team player with an eye for detail.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
2026
2026
years of professional experience
Work History
Health Insurance Advisor
White Hat Insurance Advisors
09.2025 - Current
- Assisted clients in understanding health insurance options and coverage plans.
- Conducted needs assessments to identify suitable insurance products for clients.
- Provided support in completing insurance applications and documentation processes.
- Educated clients on policy terms, benefits, and claims procedures.
- Resolved client inquiries and issues promptly, ensuring high satisfaction levels.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
Bartender/Catering Server
Good Foods Catering
2022 - Current
- Monitored and enforced responsible alcohol service policies, contributing to a safe dining atmosphere.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels during busy service periods.
- Served high customer volumes during special events, nights, and weekends.
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
Real Estate Agent
Crocker Realty
2017 - Current
- Managed property listings and conducted market analysis to enhance client offerings.
- Guided clients through buying, selling, and leasing processes with comprehensive market insights.
- Implemented customer relationship management (CRM) systems to streamline client interactions and follow-ups.
- Conducted open houses and property showings, showcasing features that align with buyer preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Insurance Agent
AllState
2023 - 09.2025
- Established and maintained client relationships to ensure satisfaction and retention.
- Analyzed clients' insurance needs, providing tailored coverage recommendations.
- Educated clients on policy options, benefits, and claims processes.
- Conducted regular reviews of clients' policies to ensure adequate coverage and compliance.
- Built strong relationships with clients through consistent communication and excellent customer service.
Department Manager
Robinson's May
1999 - 2002
- Led departmental operations to enhance customer service and store performance.
- Developed and implemented training programs to improve staff efficiency and product knowledge.
- Mentored junior managers, fostering leadership skills and promoting team development within the department.
- Ensured compliance with company policies and procedures, maintaining high standards of operational excellence.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
High School Diploma -
Marina High School
Huntington Beach, CASkills
- Goal oriented
- Strong analytical skills
- Upselling strategies
- Data interpretation
- Cross-selling techniques
- Customer service
- Teamwork and collaboration
- Problem-solving
- Policy analysis
Timeline
Health Insurance Advisor
White Hat Insurance Advisors
09.2025 - Current
Bartender/Catering Server
Good Foods Catering
2022 - Current
Real Estate Agent
Crocker Realty
2017 - Current
Insurance Agent
AllState
2023 - 09.2025
Department Manager
Robinson's May
1999 - 2002
High School Diploma -
Marina High School