Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laurel L. Brown

Tampa,FL

Summary


Health insurance professional with solid track record in advisory roles, offering comprehensive guidance to clients on insurance plans. Known for collaborative approach and achieving impactful results by adapting to dynamic needs. Skilled in client relations and policy evaluation, fostering trust and reliability.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Health Insurance Advisor

Self Employed
06.2006 - Current
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
  • Exceeded company-set sales targets regularly through diligent follow-ups with prospects as well as upselling and cross-selling techniques to existing clients.

Education

Associate of Arts - Liberal Arts

Hillsborough Community College
Tampa, FL

Business Administration And Management

University of South Florida
Tampa, FL

Skills

  • Goal oriented
  • Strong analytical skills
  • CRM software experience
  • Policy analysis
  • Healthcare systems
  • Upselling strategies
  • Underwriting principles
  • Cross-selling techniques
  • Needs assessment

Certification

  • Health Life and Annuity License - 215

Timeline

Health Insurance Advisor

Self Employed
06.2006 - Current

Associate of Arts - Liberal Arts

Hillsborough Community College

Business Administration And Management

University of South Florida

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