Jonathan Melendez
Summary
Detail-oriented office management professional with strong customer service skills and QuickBooks expertise. Proven ability to manage inventory and process payments efficiently, enhancing overall customer experience.
Overview
8
8
years of professional experience
Work History
Office Worker
J&A SPA SERVICE
Brentwood
10.2025 - Current
- Managed office supplies inventory and ensured timely restocking.
- Processed client information using office management software efficiently.
- Inventoried and ordered materials, supplies and services.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered and directed phone calls to appropriate staff members.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Maintained confidentiality of sensitive information and documents.
- Assisted in scheduling appointments and coordinating client services.
- Communicated effectively with clients to address inquiries and concerns.
- Supported team members with administrative tasks and project coordination.
- Organized filing systems, maintained records, and updated databases.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Greeted and directed visitors to the office.
- Collaborated with colleagues across departments to ensure deadlines are met.
Online Personal Shopper /Inbound Receiver
Target
Commack
06.2024 - 10.2025
- Collaborated with team members to fulfill orders accurately and on time.
- Communicated product availability and delivery options to enhance customer experience.
- Assisted customers in selecting products tailored to their preferences and needs.
- Satisfied customers with quick, accurate service under tight deadlines.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Operated machinery safely to move large quantities of merchandise as needed.
- Assisted customers in locating products throughout the store and warehouse while providing excellent customer service skills at all times.
Overnight Stocker
Walmart
Commack
01.2022 - 05.2023
- Restocked shelves with merchandise to maintain organized displays.
- Assisted in inventory management by unloading and sorting incoming shipments.
- Collaborated with team members to optimize stock placement for customer accessibility.
Cashier
Speedway Gas Station
Commack
06.2018 - 11.2021
- Processed customer transactions efficiently at busy retail locations.
- Maintained accurate cash drawer and balanced registers daily.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Brentwood Highschool
Brentwood, NY06-2018
Skills
- Office management
- Customer service
- Order processing
- Spanish fluency
- QuickBooks expert
- Payment processing
- Office software
Timeline
Office Worker
J&A SPA SERVICE
10.2025 - Current
Online Personal Shopper /Inbound Receiver
Target
06.2024 - 10.2025
Overnight Stocker
Walmart
01.2022 - 05.2023
Cashier
Speedway Gas Station
06.2018 - 11.2021
High School Diploma -
Brentwood Highschool