Jonathan Minani
Las Vegas
Summary
B.S.: Network Engineering and Security
Western Governors University, Salt Lake City, UT. (Expected. May 2026)
CERTIFICATIONS
CompTIA Network+.
Google Cybersecurity Foundations.
Overview
2
2
years of professional experience
Work History
19D Cavalry Scout
U.S. Army National Guard
11.2023 - Current
- Managed and maintained surveillance, GPS, and encrypted comms gear
- Ensured encrypted communications in high-pressure environments, system access protocols.
- Identified and resolved equipment issues on the fly
- Conducted threat assessments and recon, for security awareness and network monitoring.
- Solved problems in real-time during missions
IT Support Specialist (Fixed-Term Contract)
EO Solutions
04.2025 - 06.2025
- Served as the sole onsite IT technician, supporting all end-user technical needs across the office
- Led network setup and device configuration during a full office relocation, including workstations, printers, VoIP phones, and Wi-Fi infrastructure
- Performed hands-on troubleshooting of network issues, hardware failures, and software installations
- Managed user accounts, password resets, and permissions using Windows tools and cloud-based systems. for 50+ users
- Provided remote and in-person support, escalating unresolved issues appropriately while maintaining detailed documentation
Network Support- Internship
UNIFY Financial Credit Union
12.2024 - 04.2025
- Administered and maintained network infrastructure to ensure high availability and performance.
- Performed regular network assessments, and implemented solutions to optimize efficiency.
- Provided user support and leveraged network management tools to uphold security and stability.
- Managed day-to-day operations for three network support teams, spread across a network enterprise.
Contact Center Specialist
Unify Financial Credit Union
11.2024 - 04.2025
- Resolved user authentication and access issues across banking platforms.
- Delivered technical support to customers while tracking issues via ticketing systems.
- Maintained high satisfaction scores through timely and accurate resolutions.
- Maintained accurate records of customer interactions by documenting details.
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 10.2024
- Delivered technical and customer service support for check-in systems and guest room connectivity.
- Developed strong communication skills, interacting with a diverse clientele.
- Developed a strong rapport with returning guests through attentive service and personalized interactions.
Skills
- Remote Monitoring & Management (RMM): NinjaOne, Synapsys, NinjaOne Remote, RDP
- Networking & Diagnostics: Unifi Ubiquiti Controller, Wireshark, Cisco Packet Tracer
- Cloud & Systems Administration: Azure Active Directory, Windows Server Manager
- Scripting & Automation: PowerShell Automation, AI Workflow Automation
- Troubleshooting & Support: End-user technical support, remote troubleshooting, system diagnostics
Security Clearance
Active DOD Secret Level
Timeline
IT Support Specialist (Fixed-Term Contract)
EO Solutions
04.2025 - 06.2025
Network Support- Internship
UNIFY Financial Credit Union
12.2024 - 04.2025
Contact Center Specialist
Unify Financial Credit Union
11.2024 - 04.2025
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 10.2024
19D Cavalry Scout
U.S. Army National Guard
11.2023 - Current
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