Jonathan Minani

Las Vegas

Summary

B.S.: Network Engineering and Security

Western Governors University, Salt Lake City, UT. (Expected. May 2026)

CERTIFICATIONS

CompTIA Network+.

Google Cybersecurity Foundations.

Overview

years of professional experience

Work History

19D Cavalry Scout

U.S. Army National Guard

11.2023 - Current

Managed and maintained surveillance, GPS, and encrypted comms gear
Ensured encrypted communications in high-pressure environments, system access protocols.
Identified and resolved equipment issues on the fly
Conducted threat assessments and recon, for security awareness and network monitoring.
Solved problems in real-time during missions

IT Support Specialist (Fixed-Term Contract)

EO Solutions

04.2025 - 06.2025

Served as the sole onsite IT technician, supporting all end-user technical needs across the office
Led network setup and device configuration during a full office relocation, including workstations, printers, VoIP phones, and Wi-Fi infrastructure
Performed hands-on troubleshooting of network issues, hardware failures, and software installations
Managed user accounts, password resets, and permissions using Windows tools and cloud-based systems. for 50+ users
Provided remote and in-person support, escalating unresolved issues appropriately while maintaining detailed documentation

Network Support- Internship

UNIFY Financial Credit Union

12.2024 - 04.2025

Administered and maintained network infrastructure to ensure high availability and performance.
Performed regular network assessments, and implemented solutions to optimize efficiency.
Provided user support and leveraged network management tools to uphold security and stability.
Managed day-to-day operations for three network support teams, spread across a network enterprise.

Contact Center Specialist

Unify Financial Credit Union

11.2024 - 04.2025

Resolved user authentication and access issues across banking platforms.
Delivered technical support to customers while tracking issues via ticketing systems.
Maintained high satisfaction scores through timely and accurate resolutions.
Maintained accurate records of customer interactions by documenting details.

Front Desk Associate

MGM Grand Hotel & Casino

06.2024 - 10.2024

Delivered technical and customer service support for check-in systems and guest room connectivity.
Developed strong communication skills, interacting with a diverse clientele.
Developed a strong rapport with returning guests through attentive service and personalized interactions.

Skills

Remote Monitoring & Management (RMM): NinjaOne, Synapsys, NinjaOne Remote, RDP
Networking & Diagnostics: Unifi Ubiquiti Controller, Wireshark, Cisco Packet Tracer
Cloud & Systems Administration: Azure Active Directory, Windows Server Manager

Scripting & Automation: PowerShell Automation, AI Workflow Automation
Troubleshooting & Support: End-user technical support, remote troubleshooting, system diagnostics

Security Clearance

Active DOD Secret Level

Timeline