Jonathan Miranda

• Answered phone calls, providing courteous and informative responses to inquiries.
• Performed data entry into an electronic health record system.
• Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
• Handled Patient insurance Authorization requests.
• Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.

• Edit short-form content and photography for different advertisement agencies.
• Reworked existing footage to create alternative versions of promotional videos.
• • Created high-quality videos for various clients, resulting in a X% increase in customer satisfaction.

• Coordinated with cross-functional teams to ensure on-time delivery of products and services, resulting in an improvement of customer loyalty by X%
• Resolved customer complaints and disputes in a timely manner, resulting in a X% decrease in customer dissatisfaction
• Negotiated favorable contracts with vendors that resulted in cost savings of X%

• Assisted in the preparation of construction documents, such as specifications and cost estimates

As a Supervisor at CALLAHEAD, I played a key role in overseeing the operations and ensuring the smooth functioning of the team. I effectively managed and supervised a team of employees, providing guidance and support to ensure the delivery of high-quality customer service. I utilized my strong leadership skills to motivate and inspire team members, fostering a positive and productive work environment.