Assisted clients with reentry services and resource navigation.
Supported intake processes for new program participants and data entry.
Coordinated workshops on life skills and job readiness for clients.
Maintained client records and ensured confidentiality of sensitive information.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Resident Advisor on call
Home foward
Portland, OR
04.2025 - Current
Promoted conflict resolution strategies among residents to foster a peaceful community.
Fostered a culture of inclusivity and diversity within the residence hall.
Conducted regular rounds to keep residents and areas safe and secure.
Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Supervisor
Salvation Army
Portland, Or
02.2025 - 06.2025
Attended and contributed to regular managerial meetings.
Inspired teams using motivational leadership style.
Monitored numerous employee activities and assigned tasks to cover demand.
Executed daily opening and closing procedures to company standard.
Team lead supervisor
Do good multnomah
07.2022 - 01.2025
Duties; Fix time cards, assign tasks to team, C.I.R's, monthly reviews, case notes
Trauma informed care, de-escalation, general support to team and participants
Shelter Staff/Peer Support
Kelly Shelter/Rouge retreat
Medford, USA
01.2020 - 05.2022
Duties; trauma informed care, de-escalation, resource guide, general support and encouragement to a healthy lifestyle
Education
GED - General
Blue Moutian Community College
Onterio, Oregon
Skills
Great communication
Problem solving
Lived experience with homelessness
Lived experience with addiction
Lived experience with mental health
Patience in stressful situations
Active listening
Being assertive
Adaptability
Empathy
Sumary
Compassionate and client-centered professional with experience supporting diverse populations through trauma-informed care and harm reduction practices. Skilled in building trust, fostering empowerment, and promoting safety for individuals experiencing homelessness, substance use challenges, and crisis situations. Adept at de-escalation, motivational interviewing, and strengths-based support to meet clients where they are while encouraging long-term stability. Strong background in collaborative case management, advocacy, and connecting individuals with resources that improve housing, health, and overall well-being. Committed to equity, dignity, and culturally responsive care to reduce barriers and help clients achieve their self-identified goals.