JONATHAN MOYA
Moreno Valley,CA
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in mechanical and electrical equipment repair and maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Expert Field Technician
EVOQUA
02.2023 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Utilized safety practices with no complaints or accidents.
Field Service Supervisor
Able Scale Inc
01.2017 - 01.2021
- Troubleshoot and repair industry-related products such as lab laboratory precision scales, platform scales and truck scales
- Operate hand tools, power tools and calibration tools.
Field Service Supervisor
Konecranes
01.2019 - 01.2020
- Supervise and conduct on-site electrical, mechanical, structural and electronic troubleshooting to determine cause for crane and hoists malfunction and establish the necessary repairs
- Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns
- Train, coach and advise new technicians in approved repair procedures.
- Monitored work performance and quality to maintain standards.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Education
Mechatronics and Robotics Certification -
Vincennes University
2021
GED -
Hesperia Unified School
2015
Skills
- Hardware and Software Installation
- Sampling Techniques
- Data Transmissions Systems
- Quality Assurance Controls
- System Design
- Technician Assistance
- Data Collection
- Project Management
- Safety Rules Regulations
- Root Cause Analysis
- Electronics Repairs
- Equipment Maintenance
- Pneumatic Systems
Certification
OSHA 10 Certified, Sunbelt certified on forklift, boom and scissor lift AWP’s, Fluid power PPMI, Industrial Electricity, Programmable Logic Controllers, Mechanical Drives, Measuring Devices, Schematic Reading and NFPA 70E
Affiliations
Former Lead Inspector, former safety instructor, former Field Supervisor
Timeline
Expert Field Technician
EVOQUA
02.2023 - Current
Field Service Supervisor
Konecranes
01.2019 - 01.2020
Field Service Supervisor
Able Scale Inc
01.2017 - 01.2021
Mechatronics and Robotics Certification -
Vincennes University
GED -
Hesperia Unified School
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