Jonathan Murphy
Smokey Point,WA
Summary
Dynamic leader with a proven track record at Loggers Bar and Grill, enhancing customer satisfaction and boosting revenue through innovative marketing strategies and exceptional service. Skilled in vendor relationship management and staff training, I excel in creating engaging environments and building strong teams. Demonstrates critical thinking and outstanding communication, driving business success.
Overview
18
18
years of professional experience
Work History
Bar Manager
Loggers Bar and Grill
02.2024 - 08.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Bar Manager
JD Slicks
05.2016 - 02.2024
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Bouncer
Timeout Sports Bar
09.2016 - 11.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Improved staff response time with efficient coordination of security personnel during incidents.
- Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
High School Football Coach
Sultan High School
09.2007 - 11.2016
- Utilized video analysis tools to review game footage, identifying areas of improvement for both individual players and overall team strategy.
- Collaborated with other coaching staff to develop comprehensive game plans based on opponent research and analysis.
- Maintained strong relationships with parents, addressing concerns and keeping them informed of their child''s progress both athletically and academically.
- Inspired confidence in players through motivational speeches before games and during halftime breaks.
- Enhanced player strength and conditioning with focused workout programs tailored to individual needs.
- Increased team performance by implementing strategic plays and effective training sessions.
- Promoted a safe playing environment by enforcing proper safety protocols and promptly addressing any injuries or health concerns among players.
- Continually pursued professional development opportunities, attending coaching clinics and networking events to stay current on best practices in high school football coaching.
- Developed a winning culture through fostering teamwork, discipline, and sportsmanship among players.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Worked with offensive and defensive coaches to develop cohesive football program.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Landscape Foreman
Skeith Landscaping
09.2011 - 09.2016
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Maintained grounds by trimming, weeding, and general clean-up.
- Developed lasting customer relationships and grew network over time.
- Assisted in recruitment efforts to attract skilled workers who aligned with the company''s values and goals for providing exceptional landscaping services.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
Recycling Sorter
Snohomish Valley Roofing & Construction
09.2010 - 11.2011
- Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
- Sorted materials to separate high-grade materials such as copper and brass.
- Collected and sorted recyclable construction materials such as concrete, drywall and plastic into appropriate containers.
- Utilized balers to compress recyclable materials.
- Upheld high cleanliness standards within the facility, promoting a safe and efficient working environment.
Longshoreman
ILWU Local 32
08.2006 - 09.2009
- Increased productivity through effective collaboration with other longshoremen in a fast-paced environment.
- Adhered to strict safety regulations while operating heavy machinery, minimizing accidents and injuries on the job site.
- Streamlined operations with effective communication among team members during loading and unloading processes.
- Maintained compliance with local, state, and federal regulations governing port operations, contributing to a safe and efficient work environment for all personnel.
- Reduced delays, ensuring timely movement of cargo to its designated location.
Roofer
SFN Roofing
06.2007 - 09.2008
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Education
Sultan High School
Sultan, WA06.2006
Skills
- Product presentation
- Training staff
- Health and safety
- Scheduling Coordination
- Customer Relationship Building
- Team Leadership
- Outgoing Personality
- Relationship Building
- Customer Relations
- Training and mentoring
- Supervisory Experience
- Organizational ability
- Strategic Planning
- Staff Training
- Service-oriented mindset
- Inventory Management
- Issue Resolution
- Marketing Plan Development
- Staff Scheduling
- Budget Development
- Vendor Relationship Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Active Listening
Timeline
Bar Manager
Loggers Bar and Grill
02.2024 - 08.2024
Bouncer
Timeout Sports Bar
09.2016 - 11.2019
Bar Manager
JD Slicks
05.2016 - 02.2024
Landscape Foreman
Skeith Landscaping
09.2011 - 09.2016
Recycling Sorter
Snohomish Valley Roofing & Construction
09.2010 - 11.2011
High School Football Coach
Sultan High School
09.2007 - 11.2016
Roofer
SFN Roofing
06.2007 - 09.2008
Longshoreman
ILWU Local 32
08.2006 - 09.2009
Sultan High School