Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Navarro

Boynton Beach,FL

Summary

Experienced automotive professional with a diverse background as a used car technician, new car technician, service technician, service advisor, and general claims adjuster. Skilled in vehicle inspection, diagnostics, repairs, customer service, and claims adjudication. Adept at reviewing contracts, processing claims in accordance with policy terms, and delivering efficient, customer-focused solutions. Committed to ensuring safety, quality, and satisfaction at every step of the service process.

Overview

9
9
years of professional experience

Work History

General Claims Adjuster

American Auto Shield
Boynton Beach, FL
03.2024 - Current

Experienced Automotive Claims Adjuster with a strong background in adjudicating claims in alignment with customer contracts. Skilled in communicating with repair facilities, assessing vehicle repair claims, and ensuring accurate and timely resolution. Known for delivering excellent customer service and maintaining attention to detail in a fast-paced environment.

Service Advisor

Grieco Mazda of Delray Beach
Delray Beach, FL
03.2023 - 04.2024

Service Advisor

Customer-focused Service Advisor with experience coordinating vehicle service appointments, accurately gathering customer concerns, and facilitating efficient repair processes. Skilled in communicating detailed estimates based on technician diagnoses and ensuring a smooth, transparent experience for clients from drop-off to pickup.

General Claims Adjuster

American Auto Shield
Boynton Beach, FL
03.2021 - 03.2023

Experienced Automotive Claims Adjuster with a strong background in adjudicating claims in alignment with customer contracts. Skilled in communicating with repair facilities, assessing vehicle repair claims, and ensuring accurate and timely resolution. Known for delivering excellent customer service and maintaining attention to detail in a fast-paced environment.

Service Technician

BMW of Delray
Delray Beach, FL
03.2018 - 03.2021

Experienced BMW Service Technician with a strong background in vehicle diagnostics, inspections, and repairs. Skilled in identifying and addressing customer concerns, and performing maintenance and repairs in alignment with BMW manufacturer guidelines. Committed to delivering high-quality service and ensuring customer satisfaction.

Service Technician

Braman BMW-Palm Beach
West Palm Beach, FL
02.2017 - 03.2018

Experienced BMW Service Technician with a strong background in vehicle diagnostics, inspections, and repairs. Skilled in identifying and addressing customer concerns, and performing maintenance and repairs in alignment with BMW manufacturer guidelines. Committed to delivering high-quality service and ensuring customer satisfaction.

New-Used Cars Technician

Arrigo Dodge-West Palm Beach
FL
04.2016 - 03.2017

Used and New Car Technician

Inspect trade-in vehicles to assess condition, build detailed repair estimates, and perform necessary repairs to ensure customer safety and vehicle reliability. Conduct thorough inspections of new vehicles arriving from the manufacturer to verify proper operation and quality standards, ensuring a seamless and enjoyable ownership experience for customers.

Education

Automotive Technician - Automotive Engineering

Lincoln Technical Institute
West Palm Beach, FL
01.2015

Skills

  • Quick adaptability
  • Flexibility
  • Efficient time management
  • Communication
  • Organization
  • Independent work
  • Group setting

Timeline

General Claims Adjuster

American Auto Shield
03.2024 - Current

Service Advisor

Grieco Mazda of Delray Beach
03.2023 - 04.2024

General Claims Adjuster

American Auto Shield
03.2021 - 03.2023

Service Technician

BMW of Delray
03.2018 - 03.2021

Service Technician

Braman BMW-Palm Beach
02.2017 - 03.2018

New-Used Cars Technician

Arrigo Dodge-West Palm Beach
04.2016 - 03.2017

Automotive Technician - Automotive Engineering

Lincoln Technical Institute
Jonathan Navarro