Steven Swale
Omaha,NE
Summary
Accomplished property and casualty insurance claims adjuster with a proven track record. Skilled at enhancing customer satisfaction through expert claims investigation and empathetic communication, use of the Xactimate estimating system, organization and caseload management, exceptional decision-making, and settlement negotiation. Deep experience with public adjuster and attorney represented claims. Superbly positioned to investigate, evaluate and settle property claims. Excellent abilities to decipher fraudulent activities.
Overview
25
25
years of professional experience
Work History
General Claims Adjuster
Farmers Insurance Group, Inc
2022.06 - Current
- Negotiate settlements with attorneys on pre-suit litigated claims.
- Negotiate disputed claims with insureds and public adjusters.
- Manage claims through the Appraisal process.
- Review policy documents to assess coverages, exclusions, special limits, deductibles, etc.
- Maintain compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Complex Claim Adjuster
MetLife Auto & Home
2020.04 - 2022.05
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Contributed to team success by participating in regular training sessions and mentoring new adjusters.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
Senior Field Adjuster
MetLife Auto & Home
2018.12 - 2020.03
- Reduced fraudulent claims by conducting detailed investigations, identifying discrepancies, and reporting findings as necessary.
- Established rapport with clients, fostering trust and ensuring clear communication throughout the claims process.
- Collaborated with legal teams to defend company interests during litigation, reducing overall costs.
Senior Inside Supervisor
MetLife Auto & Home
2015.05 - 2019.11
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Field Claim Supervisor
MetLife Auto & Home
2000.01 - 2015.04
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
MBA - Business Administration
University of Northern Iowa
Cedar Falls, IABachelor of Arts - Marketing/Entrepreneurship With Minor in Economics
University of Northern Iowa
Cedar Falls, IAAssociate of Arts - General Studies
North Iowa Area Community College
Mason City, IASkills
- Claims Investigation
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Caseload Management
- Advanced knowledge of Xactimate estimating system
- Texas (and reciprocal states) Claims Adjuster License
- Decision-Making
- Team Leadership
- Settlement Negotiation
Additional Information
Associate in Claims (AIC)
Haag Engineering Damage Assessment Training
Casualty Claim Law Associate (CCLA)
Fraud Claim Law Associate (FCLA)
Senior Claim Law Associate (SCLA)
I-Car Platinum Certification
I-Car Collision 3000 Certification
Vale National Certified Professional Estimator
President of the Nebraska Claims Association
President of Roanoke Neighborhood Association
YMCA Youth Basketball Coach 2015-2023
Timeline
General Claims Adjuster
Farmers Insurance Group, Inc
2022.06 - Current
Complex Claim Adjuster
MetLife Auto & Home
2020.04 - 2022.05
Senior Field Adjuster
MetLife Auto & Home
2018.12 - 2020.03
Senior Inside Supervisor
MetLife Auto & Home
2015.05 - 2019.11
Field Claim Supervisor
MetLife Auto & Home
2000.01 - 2015.04
MBA - Business Administration
University of Northern Iowa
Bachelor of Arts - Marketing/Entrepreneurship With Minor in Economics
University of Northern Iowa
Associate of Arts - General Studies
North Iowa Area Community College
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