Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
7
7
years of professional experience
Work History
General Liability Claims Adjuster
Progressive
06.2023 - Current
Managed a high-volume caseload while maintaining quality service standards and efficient resolution timelines.
Maintained strong relationships with policyholders through clear communication and empathetic support during the claims process.
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Financial Aid Advisor
West Coast University
06.2022 - 05.2023
Communicated with prospective students to illustrate available financial aid opportunities.
Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
Educated students on various federal, state, and institutional grant programs, helping them make informed choices about financing their education.
Provided financial aid counseling to enrolled and prospective students.
Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
Office Manager
Rodriguez Art Studio
06.2017 - 08.2021
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.