Jonathan Navarro
Union City,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
H&M Hennes & Mauritz
Jersey City, NJ
04.2025 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Store Manager
COS (H&M Hennes & Mauritz)
East Rutherford, NJ
10.2024 - 04.2025
Department Manager
H&M Fashion USA, Inc
East Rutherford, NJ
04.2022 - 10.2024
Department Supervisor
H&M Fashion USA, Inc
East Rutherford, NJ
07.2021 - 04.2022
Sales Advisor
H&M Fashion USA, Inc
East Rutherford, NJ
10.2017 - 07.2021
Mathematics Teacher
Proyecto Science (Public School #27)
Jersey City, NJ
09.2019 - 06.2021
- Utilized strong organizational skills to develop efficient processes for managing daily operations
- Administered and graded tests and quizzes to assess student progress
- Encouraged critical thinking and problem solving among students
- Employed effective communication techniques when interacting with students, colleagues, and parents
- Implemented variety of instructional strategies consistent with lesson objectives.
Education
Bachelor of Arts (B.A.) in Mathematics -
New Jersey City University
Jersey City, NJ01.2021
Skills
- Sales Reporting
- Customer Service
- Recruiting and Hiring
- Staff Development
- Employee performance evaluation
- Scheduling
- Operations Management
- Decision Making
- Delegation Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
H&M Hennes & Mauritz
04.2025 - Current
Store Manager
COS (H&M Hennes & Mauritz)
10.2024 - 04.2025
Department Manager
H&M Fashion USA, Inc
04.2022 - 10.2024
Department Supervisor
H&M Fashion USA, Inc
07.2021 - 04.2022
Mathematics Teacher
Proyecto Science (Public School #27)
09.2019 - 06.2021
Sales Advisor
H&M Fashion USA, Inc
10.2017 - 07.2021
Bachelor of Arts (B.A.) in Mathematics -
New Jersey City University