Estimating software
Jonathan Neufeld
Service Advisor
Des Moines,IA
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Auto Damage Appraiser with dedication to accuracy, efficiency and best-in-class work. Known for providing fast and correct quotes, liaising between multiple parties with honesty and working toward great solutions. Trained in estimating software use and collision and mechanical appraisals.
Detail-oriented appraiser offering 14 years of appraisal experience. Strong knowledge of insurance processes and documentation. Communicative and assertive with commitment to accurate and timely appraisals.
Dedicated heavy equipment professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Handy Man/ Contractor
Handy Helpers
Des Moines, Iowa
05.2020 - Current
- Responded to maintenance requests in Type property with great speed and efficiency.
- Scheduled and completed preventive maintenance on Type appliances to help clients cut costs and increase appliance lifetimes.
- Completed over Number Type jobs for residential and commercial property owners.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
- Conferred with contracted workers about needs and provided expertise in Type jobs and tool use.
- Removed and repaired carpet and wood flooring.
Body Shop Assistant Manager
GATR Trucking
Des Moines, Iowa
02.2019 - 03.2020
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Coordinated and supervised Number shop and field service technicians and assigned tasks and work orders.
- Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Developed strong relations and partnerships with Type vendors and insurance companies to facilitate productive business dealings.
Damage Appraiser- Heavy Equipment
IADA
Des Moines, Iowa
02.2018 - 04.2019
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Accurately estimated parts and labor for over repairs.
- Used Software to calculate damages and claim values.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Determined salvage value on total-loss vehicle.
Heavy Equipment Damage Appraiser
PDA
Des Moines, Iowa
04.2006 - 02.2018
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Negotiated completed damage estimates and repair costs.
- Used Software to calculate damages and claim values.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Determined salvage value on total-loss vehicle.
Education
Diploma - General
Scavo Highschool
Des Moines, IA 11.1995 - 06.1996
Skills
Collision estimates
undefinedAdditional Information
Extensive training in heavy equipment tractor trailer industry. CCC certified in collision repair and estimating. Proficiency in accuracy with damage, scopes, and repairs.
Software
Certification
CCC
Timeline
Handy Man/ Contractor
Handy Helpers
05.2020 - Current
Body Shop Assistant Manager
GATR Trucking
02.2019 - 03.2020
CCC
10-2018
Damage Appraiser- Heavy Equipment
IADA
02.2018 - 04.2019
Heavy Equipment Damage Appraiser
PDA
04.2006 - 02.2018
Diploma - General
Scavo Highschool
11.1995 - 06.1996
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