Jonathan Niebuhr
DeForest
Summary
Versatile Operations Supervisor successful at taking on routine and complex personnel and business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with history of streamlining operations and increasing performance results.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
Dane County PSCC
04.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Communicator
Dane County PSCC
07.2014 - 04.2024
- Providing a communication link between the public and emergency services. Dispatching officers over the radio. Multi tasking duties in handling sensitive information. Monitoring multi radio channels and phone system. Documenting information provided by responders in the field.
- Lead trainer for our department’s satellite Emergency Telecommunicator (ETC) class. Provide training for new hires and train them at multiple positions in the department. Excel worker in department, which provides stand in help for supervisors. Community outreach advocate and liaison.
Teacher/Special Education Assistant
Stoughton Area School District
11.2011 - 06.2014
- I worked with many students with disabilities. I organized their daily schedules, work for classes, and provided support for their everyday needs.
Teacher/Substitute Teacher
Madison Metropolitan School District
06.2003 - 06.2011
- As a department chair, I performed scheduling tasks, data collection and analysis, curriculum design and development, and worked with many different children from all backgrounds.
Education
Other - Graduate Studies
University of Wisconsin - Whitewater
Whitewater, WI07.2025
Bachelor's - Education
Winona State University
Winona, MN05.2003
Skills
- NENA 911 Supervisor Certified - 2 years
- ETC-I Emergency Telecommunicator Instructor - 4 years
- Call Taking CTO Trainer - 5 years
- Performance monitoring
- Customer relations
- Employee development
- Staff supervision
Timeline
Operations Supervisor
Dane County PSCC
04.2024 - Current
Communicator
Dane County PSCC
07.2014 - 04.2024
Teacher/Special Education Assistant
Stoughton Area School District
11.2011 - 06.2014
Teacher/Substitute Teacher
Madison Metropolitan School District
06.2003 - 06.2011
Bachelor's - Education
Winona State University
Other - Graduate Studies
University of Wisconsin - Whitewater
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