Jonathan Norton
IT Security Analyst
Loveland,CO
Summary
Data Protection and Cybersecurity Professional with 6+ years of expertise in IT security, specializing in access management, auditing, and policy development. Proven track record in ensuring compliance with industry-leading security standards. Adept communicator, skilled in liaising with auditors and providing concise briefings to leadership. Always available to leverage technical proficiency and strategic acumen to enhance cybersecurity and data protection efforts.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Associate IT Security Analyst
City And County Of Denver
Denver, CO
09.2023 - Current
- Leads management of CCD Technology Services (TS) Policies and Standards, ensuring alignment with Citywide Technology Service Policies under Executive Order 18.
- Drives annual review and update process for all CCD TS Policies, ensuring ongoing compliance and relevance.
- Takes lead on policy and standard creation, collaborating with stakeholders to refine language and enhance clarity.
- Serves as primary liaison between the City & County of Denver Auditors Office and Technology Services staff, providing key deliverables and briefing leadership on audit engagement status and potential findings.
- Advises and assist in drafting audit finding recommendation responses, demonstrating a proactive approach to compliance.
Senior IT Desktop Support Technician
City And County Of Denver
Denver, CO
02.2022 - 09.2023
- Identified system performance trends and implemented remediation(s).
- Spearheaded a spare laptop project, successfully reducing waste by 90%.
- Leveraged Microsoft SCCM for comprehensive software management and streamlined workstation setups.
- Maintained availability for after-hours emergencies, ensuring continuous system functionality and minimizing downtime.
- Utilized RSAT tools and Active Directory for effective user account management.
Systems Consultant and IT Administrator
Long View Systems
Denver, CO
10.2021 - 02.2022
- Served as a contract worker for the City and County of Denver, playing a key role in new user setups.
- Provided comprehensive software technical support and managed delivery through SCCM.
- Ensured up-to-date software licensing for all computer systems, maintaining compliance and minimizing risks.
- Managed high-security environments using RSAT tools and Active Directory, contributing to the robust security posture of the systems.
- Utilized ServiceNow for service management, consistently achieving 100% satisfaction in customer surveys post-resolution.
Application Support Engineer
Rally Health
Greenwood Village, CO
11.2020 - 09.2021
- Collaborated with technical support on JIRA to resolve employee equipment issues.
- Evaluated customer issues and trends, implementing proactive corrections to improve service quality.
- Consistently delivered top-tier performance with outstanding customer service quality across all communication channels, ensuring a positive customer experience.
- Achieved a remarkable 98% success rate on first-call/chat resolutions, showcasing adept escalation of complex issues when necessary for swift resolution.
Tier 1 Technical Support Representative
Rise Broadband
Loveland, CO
11.2019 - 06.2020
- Provided client assistance for internet-related issues via phone, maintaining professionalism under high-demand conditions.
- Researched and escalated unresolved support cases, demonstrating commitment to comprehensive problem resolution.
- Conducted performance, functionality, and security testing of network systems, optimizing operations and ensuring optimal system performance.
- Troubleshot network infrastructure and performance-related problems, enhancing system reliability and minimizing downtime.
- Attained Level 3 Certification for assisting customers with various equipment within an impressive timeframe of 3 months.
Social Media Specialist
Frontier Airlines
Fort Collins, CO
05.2018 - 01.2019
- Managed Frontier Airlines' social media accounts, cultivating a family-friendly online environment.
- Assisted customers via email and phone, showcasing excellent customer service skills.
- Collaborated with the QA Department for staff training, contributing to the development of new training documentation.
- Worked alongside Technical Support for workstation setup and equipment replacement.
- Advised supervisors on productivity-enhancing equipment selections.
Education
Bachelor of Science - Cybersecurity
Grand Canyon University
Online05.2023
Skills
- Privacy Program Development
- Regulatory Compliance
- Policy Development and Implementation
- Incident Response
- Collaboration and Liaison
- Training and Guidance
- Data Loss Prevention (DLP)
- Privacy Assessments
- Adaptability
- OneTrust Platform Proficiency
- Communication
- Problem-Solving
Certification
- CIPM - In Progress
- CISSP - In Progress
- CJIS Certified by Peak Performance Solutions
- Six Sigma Black Belt Certified by Peak Academy
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