Jonathan Nowak
Port St. Lucie,FL
Summary
Performance-driven Vice President with experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Risk Officer, VP
Morgan Stanley
Stuart, FL
06.2022 - Current
- Primary point person for all of the risk and compliance items for the Stuart, Burlingame, and Vero Beach branch offices which oversees 45 financial advisors
- Ensure the timely submission of client complaints and collaborate with our legal and compliance division for resolution
- Monitor and evaluate risk through the firm’s alert systems to address and help resolve potential sales practice and risk issues
- Provide coaching and guidance on firm policies and procedures to Advisors and staff in order to promote risk awareness
- Assist in the preparation for and response to audits, and ensures that any audit findings are appropriately responded to and remediated.
Complex Risk Officer, VP
Morgan Stanley
San Francisco, CA
04.2019 - 06.2022
- Primary point person for all of the risk and compliance items for San Francisco and Burlingame branch offices which oversees over 90 financial advisors
- Ensure the timely submission of client complaints and collaborate with our legal and compliance division for resolution
- Monitor and evaluate risk through the firm’s alert systems to address and help resolve potential sales practice and risk issues
- Provide coaching and guidance on firm policies and procedures to Advisors and staff in order to promote risk awareness
- Assist in the preparation for and response to audits, and ensures that any audit findings are appropriately responded to and remediated.
Margin Analyst
Morgan Stanley
South Jordan, UT
06.2016 - 03.2019
- Reviewed client’s accounts to ensure Regulation T calls, Maintenance calls, and Day trade calls were accurate and met in a timely manner
- Ensured the accuracy of trading restrictions and violations placed on accounts
- Helped restructure the training for new hires
- Assisted management team to help automate and streamline processes
- Assisted in supervisory functions for the Express Credit Line team.
Department Trainer for Margin and Monetary Control
Merrill Lynch
Pennington, NJ
10.2014 - 06.2016
- Trained new reps in how to process financial transactions, read activity, basics of margin, collateral, and options
- Reviewed representatives incoming/outgoing calls to ensure the service and accuracy of the information given by our department
- Assisted in reviewing and assigning processing errors for the department
- Helped maintain and update a database of department product specific answers that our branch offices could access.
Customer Accounting/ TDA/DAC/RAP Team Lead
Merrill Lynch
Pennington, NJ
07.2013 - 10.2014
- Handled elevated issues to ensure client satisfaction while managing risk
- Reviewed reps calls, scores, errors, trends, processing abilities, and development plans to help develop representatives to achieve team, departmental, and individual goals
- Helped prepare and conduct 1 on 1s for associates.
GWIM Senior Operations Rep – Customer Accounting
Merrill Lynch
Pennington, NJ
09.2012 - 07.2013
- Provided a superior level of service by ensuring answers to incoming calls regarding financial transactions, money line balances, and client’s activity
- Worked as part of a team to ensure outgoing financial transactions were processed according to REG T and in a timely manner
- Helped mentor and develop newer associates.
WMCS Customer Service Representative
Merrill Lynch
Pennington, NJ
06.2011 - 09.2012
- Customer service representative who took inbound calls from clients and branches on various brokerage and online related problems
- Assisted with problems related to client initiated ACHs, activity, quicken, password resets, and website navigation.
Math Teacher
Washington High School
Princess Anne, MD
08.2007 - 06.2009
- Served as a full-time algebra and pre-algebra teacher for 4 block periods of 8th grade students
- Made all accommodations to student IEPs and 504 plans
- Held after school tutoring 2 days a week for those who needed extra help.
Social Studies Teacher
Center Consolidated School District
Center, CO
08.2006 - 05.2007
- Devised and carried out unit and lesson plans for three 8th grade geography and three 9th grade history classes
- Worked to realign and restructure the entire Middle School and High School curriculums so that they were aligned to meet state criteria.
Education
Bachelor of Science Secondary Education Social Studies -
Pennsylvania Sate University - Harrisburg Campus
Harrisburg, PA12.2005
Skills
- Risk Mitigation
- Audit Preparation
- Operational Risk
- Effective Teaching
Certification
- Series 7
- Series 66
- Series 9
- Series 10
Crd
5754729
Timeline
Risk Officer, VP
Morgan Stanley
06.2022 - Current
Complex Risk Officer, VP
Morgan Stanley
04.2019 - 06.2022
Margin Analyst
Morgan Stanley
06.2016 - 03.2019
Department Trainer for Margin and Monetary Control
Merrill Lynch
10.2014 - 06.2016
Customer Accounting/ TDA/DAC/RAP Team Lead
Merrill Lynch
07.2013 - 10.2014
GWIM Senior Operations Rep – Customer Accounting
Merrill Lynch
09.2012 - 07.2013
WMCS Customer Service Representative
Merrill Lynch
06.2011 - 09.2012
Math Teacher
Washington High School
08.2007 - 06.2009
Social Studies Teacher
Center Consolidated School District
08.2006 - 05.2007
Bachelor of Science Secondary Education Social Studies -
Pennsylvania Sate University - Harrisburg Campus