Jonathan Nowak
Port St. Lucie,FL
Summary
Performance-driven Vice President with experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Risk Officer, VP
Morgan Stanley
06.2022 - Current
- Primary point person for all of the risk and compliance items for the Stuart, Burlingame, and Vero Beach branch offices which oversees 45 financial advisors
- Ensure the timely submission of client complaints and collaborate with our legal and compliance division for resolution
- Monitor and evaluate risk through the firm’s alert systems to address and help resolve potential sales practice and risk issues
- Provide coaching and guidance on firm policies and procedures to Advisors and staff in order to promote risk awareness
- Assist in the preparation for and response to audits, and ensures that any audit findings are appropriately responded to and remediated.
Complex Risk Officer, VP
Morgan Stanley
04.2019 - 06.2022
- Primary point person for all of the risk and compliance items for San Francisco and Burlingame branch offices which oversees over 90 financial advisors
- Ensure the timely submission of client complaints and collaborate with our legal and compliance division for resolution
- Monitor and evaluate risk through the firm’s alert systems to address and help resolve potential sales practice and risk issues
- Provide coaching and guidance on firm policies and procedures to Advisors and staff in order to promote risk awareness
- Assist in the preparation for and response to audits, and ensures that any audit findings are appropriately responded to and remediated.
Margin Analyst
Morgan Stanley
06.2016 - 03.2019
- Reviewed client’s accounts to ensure Regulation T calls, Maintenance calls, and Day trade calls were accurate and met in a timely manner
- Ensured the accuracy of trading restrictions and violations placed on accounts
- Helped restructure the training for new hires
- Assisted management team to help automate and streamline processes
- Assisted in supervisory functions for the Express Credit Line team.
Department Trainer for Margin and Monetary Control
Merrill Lynch
10.2014 - 06.2016
- Trained new reps in how to process financial transactions, read activity, basics of margin, collateral, and options
- Reviewed representatives incoming/outgoing calls to ensure the service and accuracy of the information given by our department
- Assisted in reviewing and assigning processing errors for the department
- Helped maintain and update a database of department product specific answers that our branch offices could access.
Customer Accounting/ TDA/DAC/RAP Team Lead
Merrill Lynch
07.2013 - 10.2014
- Handled elevated issues to ensure client satisfaction while managing risk
- Reviewed reps calls, scores, errors, trends, processing abilities, and development plans to help develop representatives to achieve team, departmental, and individual goals
- Helped prepare and conduct 1 on 1s for associates.
GWIM Senior Operations Rep – Customer Accounting
Merrill Lynch
09.2012 - 07.2013
- Provided a superior level of service by ensuring answers to incoming calls regarding financial transactions, money line balances, and client’s activity
- Worked as part of a team to ensure outgoing financial transactions were processed according to REG T and in a timely manner
- Helped mentor and develop newer associates.
WMCS Customer Service Representative
Merrill Lynch
06.2011 - 09.2012
- Customer service representative who took inbound calls from clients and branches on various brokerage and online related problems
- Assisted with problems related to client initiated ACHs, activity, quicken, password resets, and website navigation.
Math Teacher
Washington High School
08.2007 - 06.2009
- Served as a full-time algebra and pre-algebra teacher for 4 block periods of 8th grade students
- Made all accommodations to student IEPs and 504 plans
- Held after school tutoring 2 days a week for those who needed extra help.
Social Studies Teacher
Center Consolidated School District
08.2006 - 05.2007
- Devised and carried out unit and lesson plans for three 8th grade geography and three 9th grade history classes
- Worked to realign and restructure the entire Middle School and High School curriculums so that they were aligned to meet state criteria.
Education
Bachelor of Science Secondary Education Social Studies -
Pennsylvania Sate University - Harrisburg Campus
Harrisburg, PA12.2005
Skills
- Risk Mitigation
- Audit Preparation
- Operational Risk
- Effective Teaching
Certification
- Series 7
- Series 66
- Series 9
- Series 10
Crd
5754729
Timeline
Risk Officer, VP
Morgan Stanley
06.2022 - Current
Complex Risk Officer, VP
Morgan Stanley
04.2019 - 06.2022
Margin Analyst
Morgan Stanley
06.2016 - 03.2019
Department Trainer for Margin and Monetary Control
Merrill Lynch
10.2014 - 06.2016
Customer Accounting/ TDA/DAC/RAP Team Lead
Merrill Lynch
07.2013 - 10.2014
GWIM Senior Operations Rep – Customer Accounting
Merrill Lynch
09.2012 - 07.2013
WMCS Customer Service Representative
Merrill Lynch
06.2011 - 09.2012
Math Teacher
Washington High School
08.2007 - 06.2009
Social Studies Teacher
Center Consolidated School District
08.2006 - 05.2007
Bachelor of Science Secondary Education Social Studies -
Pennsylvania Sate University - Harrisburg Campus