Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jonathan Obeng

Data Analyst
Laurel,MD

Summary

Enthusiastic Analyst, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of data wrangling and predictive analytics and training in business intelligence. Motivated to learn, grow and excel as an analyst.

Overview

2
2
Certifications
14
14
years of post-secondary education
5
5
years of professional experience

Work History

Senior Coordinator Customer Protection (Fraud)

Capital One Bank N.A
11.2020 - Current
  • Educate Customers on how to prevent and detect unauthorized transactions.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Conducted research, gathered information from multiple sources and presented results.

Coordinator Customer Protection (Claims)

Capital One Bank N.A
04.2020 - 10.2020
  • Answered inbound calls from customers who wanted to dispute unauthorized transactions and created a detail case ready for investigation.
  • I identified and ensured we are interacting with the true customer and not fraudsters impersonating our customers, by gathering important facts and details to prevent losses to our customers and the bank.

Acquire Coordinator

Capital One Bank
04.2017 - 03.2020
  • Assisted customers in troubleshooting online banking related issues.
  • Assisted customers with all retail and digital banking reviews.
  • Brightened the day of our customers with friendly interactions.

Claims Adjuster

National Health Insurance Scheme - Ghana
09.2012 - 10.2013
  • Receive and process claims.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Vert and ascertain whether treatments and drugs prescribed by the health service providers are necessary and covered under the scheme.
  • Review claim process and update clients and also negotiate for a fair settlement.

Education

MS - Analytics

American University
Washington, DC
01.2020 - 12.2021

Bachelor of Science - Actuarial Science

Kwame Nkrumah University of Science And Technology
Ghana
09.2008 - 01.2021

Skills

    MS Excel

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Accomplishments

  • Maven Analytics, Toy Challenge. May 2021

    • Utilized Excel and Power BI to find trends in sales data and built a dashboard that presents meaningful insights for decision making.

  • Predictive Analytics on Kickstater Projects (Kaggle) February 2020.

    • Developed a predictive model that predicts if a project will be successful or fail.

    Developed a WLS model that predicts how much a project can raise.

  • SQL Data Analysis on a Yelp Dataset January 2019.

    • Performed a descriptive analysis on the yelp dataset using SQL, and among my findings were, more customers who had good reviews for Restaurants, had something to say about the food than the service.

  • Data Analysis using Python (IBM – Coursera) June 2020.

    • Learned to use packages like NumPy, Pandas, Matplotlib for data analysis.

Certification

Certified Solutions Architect, AWS- Apr 2021 - Apr 2024

Timeline

Senior Coordinator Customer Protection (Fraud)

Capital One Bank N.A
11.2020 - Current

Coordinator Customer Protection (Claims)

Capital One Bank N.A
04.2020 - 10.2020

MS - Analytics

American University
01.2020 - 12.2021

Acquire Coordinator

Capital One Bank
04.2017 - 03.2020

Claims Adjuster

National Health Insurance Scheme - Ghana
09.2012 - 10.2013

Bachelor of Science - Actuarial Science

Kwame Nkrumah University of Science And Technology
09.2008 - 01.2021

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Jonathan ObengData Analyst