Jonathan O'Connell
San Jose,CA
Summary
Motivated and enthusiastic individual with a strong work ethic and excellent communication skills seeking to expand horizons in a new work field. Thrives in any environment and confident in ability to connect with people from all walks of life. Ready for immediate employment, actively pursuing opportunities with established companies to contribute skills and make a positive impact.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Full Service Auto Detailing & Paint Enhancements
06.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Security Officer
Alied Universal
02.2018 - Current
- Secure premises and personal by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry at multiple contracts such as Tesla, Google, scan disk ECT
- Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witness; obtaining signatures
- Maintain environment by monitoring and setting and building and equipment controls
- Contribute to team effort by accomplishing related results as needed
- Respond to emergency to provide necessary assistance to employees and customers
- Remain in compliance with local, state and federal regulations
- Protect the company's assets relative to theft, assault, fire and other safety issues
- Provide excellent customer service
- Ensure the security, safety and well-being of all personnel, visitors and the premises
- Sales Force Training
- Effective Sales Skills
- Time Management
- Customer Loyalty
- Staff Development/Training
- Consultative Sales
- Active Listener
- Persuasion/Negotiation
- Customer Service
- Learn & Adapt Quickly
- Proficient Under Stress
- Effective in Fast-Paced Environment
- Committed/Dedicated
- Telephone Etiquette
Car Sales Representative
Cadillac Buick GMC, Chevrolet
04.2014 - 01.2017
- Sold motor vehicles to customers who visited the dealership
- Advised customers about all motor vehicle models and assisted the customer in determining which vehicle best suited their needs
- Provided expert in-depth knowledge on product and services of relevant vehicles
- Quoted prices, credit terms, and prepared sales contracts for all orders obtained
- Worked flexible, long hours to accommodate customer needs
- Solicited referrals from satisfied clientele
- Maintained knowledge on up-to-date customer buying habits
Retail Associate
Shoe Palace
08.2007 - 12.2012
- Team managing to make daily store goals and assure customer satisfaction
- Trained all new sales employees with effective techniques
- Increased sales by recommending additional items
Education
High School -
Skills
- Sales Force Training
- Effective Sales Skills
- Time Management
- Customer Loyalty
- Staff Development/Training
- Consultative Sales
- Active Listener
- Persuasion/Negotiation
- Customer Service
- Learn & Adapt Quickly
- Proficient Under Stress
- Effective in Fast-Paced Environment
- Committed/Dedicated
- Telephone Etiquette
References
- Thomas Nichols, Operations Manager, Shoe Palace, 408-497-6335, thomasn@shoepalce.com
- David Gill, Business Development Manager, Securitas Security Services, 408-397-8508, david.gil@securitasinc.com
Timeline
Owner/Operator
Full Service Auto Detailing & Paint Enhancements
06.2021 - Current
Security Officer
Alied Universal
02.2018 - Current
Car Sales Representative
Cadillac Buick GMC, Chevrolet
04.2014 - 01.2017
Retail Associate
Shoe Palace
08.2007 - 12.2012
High School -
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