JONATHAN ORTIZ
Winter Springs,FL
Summary
Adept Senior Service Technician with a proven track record at TWC Services, specializing in refrigeration, ice machine and air conditioning systems. Fluent in Spanish and English, I excel in advanced diagnostics and efficient repairs, ensuring first-time resolution. My mentoring of new technicians highlights my strong communication skills and commitment to operational excellence.
EPA# 2326133
Overview
13
13
years of professional experience
Work History
Senior Service Technician
TWC Services
Orlando, FL
03.2023 - Current
- Serviced a wide range of refrigeration and air conditioning equipment.
- Mentored new, incoming technicians on safe and efficient practices.
- Led installations ranging from stacked ice machines to RTUs.
- Always maintain customers' priorities and individual concerns.
- Medical refrigeration knowledge.
- R-290, R-600 knowledge.
Service Technician
Easy Ice
Orlando, FL
06.2021 - 03.2023
- Improved ice machine knowledge.
- Assisted in developing in-house ice machine refurbishing facilities.
- Performed routine maintenance.
Service Technician
TWC SERVICES
Orlando, FL
05.2019 - 06.2021
- Serviced wide range of HVAC-R equipment.
Service Technician
Servco Appliance Sales & Service
Orlando, FL
10.2013 - 05.2019
- Serviced a wide range of HVAC-R equipment.
- kolpak certified walk in cooler and freezer intallations.
Service Technician Apprentice
ice machine & food equipment service
San Juan, Puerto Rico
05.2012 - 10.2013
- Started a career in ice machines and refrigeration equipment.
Education
Hvac -
ACCA Air Conditioning And Refrigeration
Orlando, FL01-2014
Hvac And Electrical -
Huertas Junior College
Puerto Rico01-2013
Basic Computer Science -
Atlantic College
Puerto Rico01-2012
High School Diploma -
Lake Howell High Scholo
Orlando, FL01-2010
Skills
- Bilingual in Spanish and English
- Strive for first-time repairs
- R290 and R600 experience
- Efficient repairs
- Advanced diagnostics
- Startups
- Good people skills
- Good communication skills
- Strive to understand customers' needs
Timeline
Senior Service Technician
TWC Services
03.2023 - Current
Service Technician
Easy Ice
06.2021 - 03.2023
Service Technician
TWC SERVICES
05.2019 - 06.2021
Service Technician
Servco Appliance Sales & Service
10.2013 - 05.2019
Service Technician Apprentice
ice machine & food equipment service
05.2012 - 10.2013
Hvac -
ACCA Air Conditioning And Refrigeration
Hvac And Electrical -
Huertas Junior College
Basic Computer Science -
Atlantic College
High School Diploma -
Lake Howell High Scholo