Jonathan Osorio-Hernandez
Berwyn,IL
Summary
Dependable in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management. Hardworking and passionate with strong organizational skills eager to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Food Runner
RL Restaurant
05.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Back Server
RL Restaurant
05.2023 - Current
- Contributed to repeat business by consistently providing exceptional service, ensuring customer satisfaction and loyalty.
- Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
- Demonstrated strong knowledge of menu items to assist guests in making informed decisions when needed.
Assistant Manager
Mixteco Mexican Grill
02.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Cristo Rey Jesuit High School
Chicago, IL06.2022
Skills
- Strong Work Ethic
- Effective Multitasking
- Hospitality service expertise
- Goal-oriented mindset
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Runner
RL Restaurant
05.2023 - Current
Back Server
RL Restaurant
05.2023 - Current
Assistant Manager
Mixteco Mexican Grill
02.2021 - 02.2023
High School Diploma -
Cristo Rey Jesuit High School