JONATHAN PAGAN
Summary
Results-driven retail professional transitioning from general merchandise leadership into cannabis retail, bringing a proven track record of driving over $50,000 in daily sales through team leadership and performance coaching. Currently serving as a Cannabis Vault Technician, with hands-on experience in inventory control, product verification, regulatory compliance, and operational accuracy. Focused on expanding cannabis product knowledge, supporting efficient retail operations, and delivering exceptional customer experiences while leveraging established leadership, problem-solving, and team collaboration skills to grow within the cannabis industry.
Overview
1
1
Language
10
10
years of professional experience
Work History
Vault Tech
The Cannabist Company
03.2026 - Current
- Deliver exceptional customer service by welcoming patients and customers, addressing inquiries, and fostering positive relationships that encourage repeat business.
- Educated customers on cannabis products, consumption methods, and applications, ensuring compliance with guidelines while enhancing product understanding.
- Managed inventory through cycle counts and reconciliation, promptly reporting discrepancies to ensure accurate stock levels.
- Support Cannabis Advisors by answering product questions, troubleshooting POS issues, and assisting with daily operational tasks.
- Manage inventory through regular cycle counts, physical inventory reconciliation, and prompt reporting of discrepancies to maintain accurate stock levels.
- Monitor inventory accuracy across point-of-sale (POS) systems and state-mandated tracking platforms, identifying and reporting discrepancies or system malfunctions.
- Verify incoming products for accurate labeling, required documentation, and compliance with state and local regulations.
- Maintain a clean, organized, and sanitized sales floor and workstation in accordance with company standards.
- Collaborate with management and team members to maintain efficient operations in a fast-paced retail environment.
- Apply state and local cannabis regulations and safety requirements to daily operations to ensure consistent compliance.
- Pursue ongoing education on cannabis products, industry developments, and regulatory requirements to strengthen product knowledge and customer service.
General Merchandise Team Leader
Target
08.2022 - 08.2025
- Led and developed a high-performing team of hourly associates to deliver over $50,000 in daily sales across General Merchandise departments through effective workload planning, merchandising execution, and performance coaching.
- Restructured the inbound operations process, implementing streamlined workflows that reduced product processing time and improved on-shelf availability for high-demand items.
- Directed daily and weekly merchandising, promotional signing, and pricing strategies to drive sales growth, optimize inventory turns, and maintain a consistent, guest-ready sales floor.
- Analyzed department reports to identify inventory accuracy and process gaps; collaborated with store leadership to execute data-driven improvements, enhancing operational efficiency and reducing shrink.
- Oversaw pick, pack, and ship fulfillment operations to ensure accurate and timely order delivery, contributing to Target's omnichannel guest satisfaction goals.
- Partnered cross-functionally with Food & Beverage and Food Service teams to uphold freshness, food safety, and visual merchandising standards.
- Championed a guest-first culture, coaching team members on engagement best practices and ensuring exceptional in-store experiences.
- Reinforced safety, compliance, and ethical conduct by modeling best practices, leading safety audits, and addressing potential risks proactively.
- Supported talent acquisition and development through interviewing, onboarding, coaching, and succession planning to build a cohesive, skilled team.
Team Member
Target
10.2016 - 08.2022
- Delivered exceptional guest service while maintaining a fully stocked, organized, and visually appealing sales floor across multiple departments.
- Executed merchandising transitions, price changes, and promotional setups with accuracy to drive sales and enhance guest experience.
- Managed inbound and outbound inventory processes, including receiving, stocking, pulls, and audits, ensuring inventory accuracy and efficiency.
- Upheld Target's standards for safety, compliance, and operational excellence while supporting guest services such as cashiering and online order fulfillment.
Education
High School Diploma -
Proviso Math And Science Academy
Forest Park, IL05-2014
Skills
- Team Leadership
- Merchandising Strategy
- Process Optimization
- Inventory Management
- Fulfillment Operations
- Guest Service
- Patient relations
- Inventory Control and Reconciliation
- Cannabis Product Knowledge and Education
- Regulatory Compliance
- POS Systems and State Inventory Tracking
- Cash Handling and Financial Accuracy
- Team Collaboration and Operational Support
- Problem-Solving and Attention to Detail
- Store Operations and Safety Standards
- Safety & Compliance
- Staff Development
- Visual merchandising
- Performance coaching
Languages
Spanish: Professional
Timeline
Vault Tech
The Cannabist Company
03.2026 - Current
General Merchandise Team Leader
Target
08.2022 - 08.2025
Team Member
Target
10.2016 - 08.2022
High School Diploma -
Proviso Math And Science Academy