Jonathan Pak
San Francisco,CA
Summary
Hospitality and fitness professional with 20+ years of experience in bar operations, team leadership, customer service, staff development, and event execution. Proven success managing high-volume hospitality environments while delivering exceptional guest experiences. Experienced trainer, manager, and lead indoor cycling instructor with expertise in team development, operational oversight, programming, and client engagement. Recognized for strong leadership, attention to detail, and the ability to create welcoming, energetic, and memorable experiences for guests and clients alike.
Overview
19
19
years of professional experience
Work History
Bartender
Last Call
09.2021 - Current
- Provide exceptional guest service in a fast-paced neighborhood bar with seating for up to 60 guests.
- Manage high-volume happy hour service, special events, and closing shifts while maintaining efficiency and professionalism.
- Execute opening and operational procedures, including bar setup, inventory restocking, beverage preparation, and facility readiness.
- Prepare classic and specialty cocktails with extensive knowledge of beverage service standards.
- Contribute to cocktail menu development, including the creation and refinement of house specialty cocktails.
- Independently manage a busy 15-seat bar while maintaining strong guest relationships and service quality.
Lead Indoor Cycling Instructor
RIDE Oakland
01.2021 - Current
- Lead and mentor a team of 12 indoor cycling instructors, providing coaching, training, performance evaluations, and ongoing professional development.
- Coordinate staff training sessions, class audits, team meetings, and monthly client engagement challenges.
- Oversee bike maintenance, studio operations, and maintenance of lighting and sound systems.
- Design and lead multiple indoor cycling classes each week for groups of up to 30 riders.
- Curate music programming, class structure, choreography, and immersive fitness experiences that drive client retention and engagement.
- Manage front desk operations, including client check-in procedures, new rider onboarding, staff supervision, and end-of-day closing responsibilities.
- Ensure studio cleanliness and operational excellence, including locker rooms, bathrooms, showers, towel service, and equipment management.
Bartender
Beaux
04.2021 - 08.2025
- Delivered high-quality beverage service during happy hours, weekly drag shows, special events, and nightclub operations.
- Managed opening procedures for multiple service wells, sound systems, lighting systems, and venue preparation.
- Operated complex audio, visual, and lighting equipment to support entertainment programming.
- Maintained efficient service standards in a high-volume nightlife environment while ensuring guest satisfaction.
- Demonstrated strong multitasking abilities while balancing beverage production, customer interaction, and event support.
Bar Manager
Chop Bar
07.2010 - 02.2021
- Directed daily operations for bar and floor staff in a high-volume restaurant environment.
- Managed purchasing and inventory control for beer, wine, liquor, and related supplies.
- Developed cocktail programs, specialty beverages, and seasonal menu offerings.
- Recruited, trained, coached, and evaluated staff to maintain high service standards.
- Processed invoices, monitored costs, and supported operational efficiency and profitability.
- Ensured exceptional guest experiences through strong leadership and customer service initiatives.
- Delivered exceptional service to an 18-seat bar while simultaneously supporting beverage service for a 100-seat restaurant.
- Demonstrated extensive knowledge of classic cocktails, craft beverages, beer, wine, and food pairings.
- Prepared house-made syrups, infusions, cocktail batches, bloody Mary mix, and specialty ingredients.
- Maintained bar cleanliness, inventory levels, and operational readiness.
- Guided guests through food and beverage selections to enhance their dining experience.
Bartender
CODA
08.2009 - 12.2010
- Provided full-service dining and beverage service to bar guests in an upscale jazz supper club environment.
- Prepared classic cocktails, specialty cocktails, wine, and beer while supporting service staff.
- Maintained inventory and stocked all bar supplies, glassware, and service materials.
- Supported late-night events and live entertainment while maintaining excellent guest service standards.
Lead Server
The Cheesecake Factory
06.2007 - 06.2010
- Delivered exceptional dining experiences in a high-volume, nationally recognized restaurant.
- Educated guests on an extensive menu of more than 200 food and beverage offerings.
- Anticipated guest needs and resolved concerns promptly to ensure satisfaction.
- Maintained dining room readiness, table presentation, and service standards.
- Selected as a Lead Server Trainer responsible for onboarding and mentoring new servers after classroom training.
- Ensured new team members consistently met company service standards and operational expectations.
Skills
- 20 years of hospitality experience
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitudeExperienced leader in both hospitality and fitness industries
- Extensive knowledge of classic cocktails
Timeline
Bartender
Last Call
09.2021 - Current
Bartender
Beaux
04.2021 - 08.2025
Lead Indoor Cycling Instructor
RIDE Oakland
01.2021 - Current
Bar Manager
Chop Bar
07.2010 - 02.2021
Bartender
CODA
08.2009 - 12.2010
Lead Server
The Cheesecake Factory
06.2007 - 06.2010