Jonathan Pena
Landing,NJ
Summary
Desire employment where I can demonstrate my capability to provide excellent support to clients, where I can demonstrate my ability to work in resolution of complex issues, and where I can be of an asset to the company.
Overview
19
19
years of professional experience
Work History
Appliance Repair Technician
PC RICHARD & SONS
Carteret, USA
06.2020 - Current
- Performed preventive maintenance, diagnostics, and repairs on complex electromechanical systems including washers, dryers, dishwashers, microwaves, ovens, and refrigerators
- Executed 6-10 daily service calls, independently managing schedule, routing, and time-sensitive customer commitments
- Diagnosed equipment failures using systematic troubleshooting, electrical testing, and mechanical inspection, resolving issues such as defective tub bearings, faulty igniters, gas valves, and control board malfunctions
- Educated customers on proper equipment operation and preventive care to reduce repeat service calls and extend product lifespan
- Documented all service activity, diagnostics, parts usage, and customer interactions in iPad-based CRM system to maintain accurate service history and compliance records
- Managed inventory of 200+ service parts and tools; maintained fully stocked service vehicle to ensure 95%+ first-visit completion rate and minimize downtime
- Ensured adherence to safety protocols, manufacturer specifications, and quality standards on all repairs
- Completed end to end installations including equipment set up, performance verification, and customer training on proper operation and maintenance.
Television Technician
PC RICHARD & SONS
Carteret, USA
11.2009 - 06.2020
- Diagnosed and repaired complex electronic systems across all major television brands in customer homes and commercial settings
- Managed daily route of service calls, performing on-site troubleshooting using schematics, multimeters, and systematic diagnostic procedures to isolate faults
- Executed component-level repairs including replacement and modification of power supply boards, main logic boards, and audio processing boards
- Collaborated with team members on large-format installations and two-person repairs, ensuring safe handling of equipment and adherence to service protocols
- Communicated technical findings and repair outcomes directly to customers, providing clear explanations of service performed
- Maintained accurate service documentation and parts usage records for warranty tracking and quality assurance
Bank Teller
Santander Bank
Belleville, USA
07.2007 - 11.2009
- Executed 50+ daily high-accuracy financial transactions across multiple account types while maintaining 100% compliance with federal banking regulations and internal audit protocols
- Managed and balanced cash drawer with zero-variance tolerance, reconciling all funds at shift close and ensuring complete chain-of-custody documentation
- Consulted with clients to assess needs and recommend appropriate financial products including credit cards, IRAs, and money market accounts, driving new account acquisition
- Operated under strict regulatory and security standards, safeguarding sensitive customer data and negotiable instruments in accordance with SOPs
- Delivered frontline customer service in a fast-paced environment, resolving inquiries and de-escalating issues while maintaining professionalism and trust
Education
Electronics Systems Technician Certificate -
Lincoln Technical Institute
Union, NJ10-2009
Diploma -
East Side High School
Newark, NJ06-2007
Skills
- Bilingual
- Soldering
- Electromechanical Systems
- Electronic Devices
- Customer Management
- Complex repairs
- Ability to master new platforms, instruments, and procedures
- Work well under pressured situations
- Critical thinker in pressured situations
- Computer Savvy
- Strong Communication & Customer Service Skills
Timeline
Appliance Repair Technician
PC RICHARD & SONS
06.2020 - Current
Television Technician
PC RICHARD & SONS
11.2009 - 06.2020
Bank Teller
Santander Bank
07.2007 - 11.2009
Electronics Systems Technician Certificate -
Lincoln Technical Institute
Diploma -
East Side High School