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Results-driven IT Professional with over 7 years of experience in Service Desk operations and a strong foundation in IT support. Possesses a proven ability to gather, analyze, and document requirements with precision. Adept at improving processes and workflows to enhance operational efficiency and client satisfaction. Excellent communicator with a demonstrated track record of collaborating effectively across teams to deliver strategic solutions. Seeking to leverage technical expertise and analytical skills to excel as a Business Analyst.

Experienced professional IT and Operational Audit, Compliance, Risk Assessment, Privacy (including HIPAA, PHI, PCI, FedRAMP, FISMA, etc.), Cyber Security including Cloud technologies (SaaS, PaaS, IaaS), Disaster Recovery, Business Recovery Planning (BRP), Risk & Compliance, Auditing, SOX, SOC I &II, Project Management, Controls Mapping, Information Technology. Certified Trainer/Teaching, Troubleshooting and Support, Microsoft Office Software SME including Microsoft Office 365 Suite of products, Strong Excel skills including Y&Y Lookup and pivot tables, Agile, Lean, Rapid and Lean SDLC, Six Sigma, Certified Ethical Hacker, Oracle, Sap, ISO, NIST, SOC 1 and 2, Diligence High Bond Audit Software, Archer – Service Now ITM, Artificial Intelligence, Third-Party Risk Assessment - SigLite, Payment Card Information (PCI – DSS)  Working Full-Time RemoteOpen to Hybrid RolesAuthorized to work in the U.S. for any employer.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities at a global enterprise level. Willingness to take on added responsibilities to meet individual and team goals.

Jonathan Penaflor

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IT Analyst II

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IT Analyst II

Information Systems Technician

IT

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