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Results-driven IT Professional with over 7 years of experience in Service Desk operations and a strong foundation in IT support. Possesses a proven ability to gather, analyze, and document requirements with precision. Adept at improving processes and workflows to enhance operational efficiency and client satisfaction. Excellent communicator with a demonstrated track record of collaborating effectively across teams to deliver strategic solutions. Seeking to leverage technical expertise and analytical skills to excel as a Business Analyst.

Veteran System Analyst proficient in statistical analysis and practiced in use of IT Sector Bringing 11 years of experience as meticulous employee with quantitative excellence. Detail-oriented troubleshooter and technical problem solver.

Discerning Computer Systems Professional devoted to improving computer systems and network performance for enhanced productivity. Works actively with team to develop solutions and set objectives for system improvements, procedural enhancements, technology upgrades, and staff support.



Dedicated USMC Veteran with 7 years of hands-on experience in the dynamic field of Information Technology. Known for a strong work ethic, adaptability, and a mission-oriented mindset that ensures success in high-pressure environments. Adept at troubleshooting, problem-solving, and managing IT systems, with a proven track record of delivering top-notch technical support.

Jonathan Penaflor

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IT Analyst II

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IT Analyst II

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