Jonathan Perchitti
Waterloo
Summary
Experienced customer service/ store manage proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Loyal to my employer. Reliable in all instances, always the first to be called in for extra hours.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Tops Friendly Markets
Waterloo
11.2024 - Current
- Resolved customer complaints in a professional manner.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Performed administrative tasks such as filing documents or preparing reports.
Wedding Photographer/Wedding Videographer
Self Employed Services
Waterloo
07.2023 - Current
- Captured candid moments throughout the ceremony and reception.
- Set up lighting equipment and other technical devices for each shoot.
- Prepared presentation materials for client meetings including sample albums and portfolio books.
- Performed pre-wedding photo shoots with the couples to ensure they were comfortable in front of the camera.
Customer Service Lead
Tops Friendly Markets
Waterloo
06.2022 - Current
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Implemented changes based on feedbacks received from customers.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
Landscaper
Bed and Breakfast Accomodations
Waterloo
05.2020 - 08.2020
- Assisted in building decks and patios to create outdoor living spaces.
- Transported plants, turf and other materials to designated areas for installation.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Applied fertilizers and pesticides according to safety regulations.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
Education
Bachelor of Arts - Film And Video Production
Rochester Institute of Technology
Rochester, NY05-2027
Bachelor of Arts - Film And Video Production
Ithaca College
Ithaca, NYSkills
- Video editing
- Cinematography techniques
- Lighting design
- Project management
- Client communication
- Creative storytelling
- Time management
- Problem solving
- Customer service focus
Languages
Spanish
Limited
Accomplishments
- Manager on Duty promotion
- Deans list every semester of college
- Featured in film festivals
Affiliations
- Weightlifting
- Watching/Creating movies
- Running
- Playing basketball
- Reading
Timeline
Manager on Duty
Tops Friendly Markets
11.2024 - Current
Wedding Photographer/Wedding Videographer
Self Employed Services
07.2023 - Current
Customer Service Lead
Tops Friendly Markets
06.2022 - Current
Landscaper
Bed and Breakfast Accomodations
05.2020 - 08.2020
Bachelor of Arts - Film And Video Production
Rochester Institute of Technology
Bachelor of Arts - Film And Video Production
Ithaca College