Jonathan Perez
Summary
Independent Claims Adjuster with extensive experience in property and auto claims, specializing in damage assessment and settlement negotiation. Proven success in managing multiple concurrent contracts while delivering high standards of customer service through clear communication and compliance. Fluent in English and Spanish.
Overview
1
1
Certification
14
14
years of professional experience
Work History
PROPERTY FIELD ADJUSTER
BSA Claims
10.2024 - Current
- Collaborated with underwriting staff to ensure compliance of policies before issuing coverage.
- Negotiated settlements with claimants and attorneys to facilitate timely resolution of claims.
- Developed comprehensive reports outlining findings and conclusions regarding property damage claims.
- Verified accuracy of adjustment estimates prepared by third-party adjusters to maintain quality standards.
- Adjusted reserves and provided reserve recommendations consistent with corporate policies.
- Analyzed plans and specifications to prepare accurate time, cost, materials, and labor estimates.
CLAIMS ADJUSTER
PSA Claims
Orlando
07.2023 - Current
- Evaluated claims forms and records to confirm insurance coverage eligibility.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Prepared summaries of damage, payments, and policy coverage.
- Coordinated with local body shops for repair job assignments and secured rental vehicles for clients.
- Improved customer satisfaction through transparent communication about repair processes and body shop procedures.
- Kept current on insurance regulations, laws, policies, and procedures.
INDEPENDENT INSURANCE ADJUSTER
Sedgwick Claims Management
06.2023 - Current
- Negotiated settlements with claimants, achieving fair compensation that addressed the needs of both parties.
- Communicated effectively with claimants, attorneys, employers, and other stakeholders to deliver exceptional customer service.
- Analyzed data from various sources to make informed liability determinations, enhancing decision-making accuracy.
- Reviewed medical records to assess claimant injuries or illnesses covered under the insurance policy.
- Assessed damages caused by fires, floods, storms, or other catastrophes to accurately estimate repair or replacement costs.
- Maintained accurate records of all claim activities in accordance with company policy.
AUTO APPRAISER
Legacy Claims
Orlando
06.2023 - Current
- Utilized research tools such as Kelley Blue Book, NADA, and other resources to determine accurate vehicle values.
- Engaged with insurance adjusters to present findings and negotiate repair costs.
- Resolved complex appraisal scenarios through effective problem-solving.
- Reviewed repair bills submitted by body shops against initial estimates before approving payment requests.
- Assessed parts pricing across vendors and secured favorable discounts.
- Provided detailed reports with photographs and descriptions of damage or repairs needed.
AUTO PHYSICAL DAMAGE APPRAISER
Specialized Claims Synergy
Orlando
06.2023 - Current
- Conducted thorough vehicle inspections to identify additional damages.
- Documented inspection findings and generated detailed reports, facilitating informed decision-making.
- Researched market prices for automobile parts, enhancing estimate accuracy for clients.
- Ensured compliance with federal regulations pertaining to automotive appraisals.
- Calculated labor hours for repair jobs, ensuring accurate and efficient project completion.
HEAVY EQUIPMENT APPRAISER AND INSPECTOR
Ritchie Bros. Auctioneers
12.2025 - 05.2026
- Performed comprehensive appraisals and on-site inspections of heavy equipment to determine market value and mechanical condition for auction sales.
- Conducted functional testing of Power Take-Off (PTO) systems and hydraulic components to verify operational performance and identify deficiencies.
- Documented inspection findings and safety compliance to enhance bidding transparency and accuracy.
- Collaborated with auction teams and clients to deliver technical expertise and confirm equipment readiness.
CLAIMS SPECIALIST DEPLOYED(STAFF)
State Farm
United States
01.2024 - 10.2024
- Processed and resolved a wide range of property and casualty insurance claims while ensuring regulatory compliance.
- Evaluated claims to assess liability and rendered approval or denial decisions based on findings.
- Analyzed policy coverage to determine eligibility for claims approval.
- Reviewed incoming documentation for completeness prior to processing claims.
- Processed and reviewed insurance claims for accuracy and completeness.
- Delivered customer service to policyholders and claimants, addressing inquiries and clarifying coverage details.
- Engaged with clients to collect essential claim information and documentation for processing.
- Negotiated current replacement cost and actual cash value for items, explaining depreciation.
FIELD CLAIMS ADJUSTER
Progressive
United States
06.2023 - 07.2023
- Investigated and analyzed complex property damage claims to determine coverage and liability.
- Conducted thorough on-site investigations of residential, commercial, and industrial losses.
- Assessed subrogation opportunities while interpreting policy contracts, endorsements, and exclusions to maximize recovery.
- Reviewed medical records and bills to identify compensable expenses, ensuring accurate claims processing.
- Applied strong problem-solving skills to efficiently resolve complex cases, enhancing customer satisfaction.
REMOTE DESK ADJUSTER & FILE EXAMINER
State Farm
United States
06.2022 - 04.2023
- Evaluated claims and performed investigations to accurately assess damages and liabilities.
- Examined claim forms and records to verify coverage for loss or damage, ensuring accurate processing.
- Analyzed claims data and applied problem-solving skills to investigate complex cases, improving resolution accuracy.
- Utilized strong customer service and negotiation skills to settle claims with policyholders.
- Corresponded with clients, claimants, and providers to efficiently finalize and close claims, enhancing client satisfaction.
SALES REPRESENTATIVE
Vision Solar
United States
01.2021 - 01.2022
- Developed strong relationships with clients to promote solar energy solutions.
- Conducted product demonstrations to educate customers on solar technology benefits.
- Guided homeowners to transition to solar energy and coordinated qualification for new roof installations.
- Collaborated with team members to strategize effective sales techniques and approaches.
BRANCH DRIVER & CUSTOMER SERVICE REPRESENTATIVE
R.E. Michael
United States
01.2018 - 01.2021
- Operated delivery vehicles to ensure timely transportation of products.
- Coordinated routes and client deliveries in central Florida, ensuring compliance with DOT regulations.
- Followed designated routes to optimize delivery efficiency.
- Inspected vehicle for safety and maintenance before each trip.
- Organized inventory management processes to improve customer service efficiency.
VALET SUPERVISOR
Specialty Parking
United States
01.2013 - 01.2018
- Supervised valet team to ensure timely vehicle retrieval and customer satisfaction.
- Led valet team to ensure efficient daily operations and high-quality customer service.
- Coordinated parking operations during peak hours for efficient workflow management.
- Trained new staff on parking procedures and customer service standards.
PORTER
Porsche Cars North America
United States
01.2016 - 01.2017
- Oversaw valet parking, guest transportation, staff training, closing procedures, and inventory management to ensure seamless operations and exceptional customer service.
- Delivered exceptional vehicle care and cleanliness for luxury cars.
- Facilitated technician workflow by transporting vehicles between service locations.
- Maintained organized inventory of tools and equipment in the workshop.
Education
Utah Valley University
Orem, UTHigh School Diploma -
Harmony High School
Saint Cloud, FLSkills
- Claims handling
- Claims investigation
- Claims settlement
- Insurance policy review
- Damage assessment
- Auto Physical Damage Appraisal
- Field & Desk Adjusting
- Claims File Review
- Reserve Management & Recommendations
- CCC Reports & Repair Estimating
- Accident Scene & Property Inspections
- Stakeholder Communication
- Customer relationship management
Certification
- Tower Hill Examination Certified
- State Farm Auto/Property Certified
- Louisiana Citizens Certified
- TWIA Claims Examiner Certified
- TWIA Field Adjuster Certified
- TWIA Commercial Claims Examiner Certified
- TWIA Commercial Field Examiner Certified
- Pilot Inside Adjuster Academy - Completed
- Xactimate Level 1 Proficient
- California Fair Claims Settlement Practices & SIU Certified
- HAAG Certified (FCN 0010959427)
- USAA Certified
- Mississippi, 10926452
- Florida, W841135
- Texas, 2845374
- Georgia, 3530324
- Alabama, 3002029127
- Louisiana, 1018287
- Delaware, 3002404760
- Minnesota, 40807027
- Oklahoma, 3002477188
- South Carolina, 20277736
- New Mexico, 20277736
- 20277736
Languages
- English, Native
- Spanish, Fluent
Timeline
HEAVY EQUIPMENT APPRAISER AND INSPECTOR
Ritchie Bros. Auctioneers
12.2025 - 05.2026
PROPERTY FIELD ADJUSTER
BSA Claims
10.2024 - Current
CLAIMS SPECIALIST DEPLOYED(STAFF)
State Farm
01.2024 - 10.2024
CLAIMS ADJUSTER
PSA Claims
07.2023 - Current
INDEPENDENT INSURANCE ADJUSTER
Sedgwick Claims Management
06.2023 - Current
AUTO APPRAISER
Legacy Claims
06.2023 - Current
AUTO PHYSICAL DAMAGE APPRAISER
Specialized Claims Synergy
06.2023 - Current
FIELD CLAIMS ADJUSTER
Progressive
06.2023 - 07.2023
REMOTE DESK ADJUSTER & FILE EXAMINER
State Farm
06.2022 - 04.2023
SALES REPRESENTATIVE
Vision Solar
01.2021 - 01.2022
BRANCH DRIVER & CUSTOMER SERVICE REPRESENTATIVE
R.E. Michael
01.2018 - 01.2021
PORTER
Porsche Cars North America
01.2016 - 01.2017
VALET SUPERVISOR
Specialty Parking
01.2013 - 01.2018
Utah Valley University
High School Diploma -
Harmony High School