Jonathan Perry
Marysville,MI
Summary
Highly adaptable and detail-oriented professional with a passion to care and a commitment to quality. Proven ability to thrive in fast-paced manufacturing environments, consistently meeting production goals and exceeding expectations. Adept at explaining complex information clearly and concisely, ensuring understanding and satisfaction. Seeking to transition these skills to a Patient Access role at McLaren Health Care providing compassionate and efficient service to patients and contributing to a positive healthcare experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Process Engineer
Magna International
Shepherdsville, KY
06.2024 - 09.2024
- Collaborated with a team to implement new software systems, improving communication and coordination within the production unit.
Process Engineer / Shift Supervisor
Auria Solutions
Saint Clair, USA
03.2010 - 03.2024
- Orchestrated a new facility tour protocol highlighting key processes and quality control measures, reinforcing customer confidence in the company's commitment to excellence, resulting in a 15% increase in customer satisfaction scores.
- Supervised a team of 75+ operators, ensuring efficient production and adherence to safety protocols. Successfully motivated and coached team members, resulting in improved team productivity and recognition as the top-performing shift, consistently producing the most manufactured parts.
- Successfully led and motivated a team to achieve 95% productivity and recognition as the top-performing shift, demonstrating an aptitude for process improvement and problem-solving, essential skills for streamlining patient access and scheduling workflows
Education
GED -
Jefferson Adult Learning Center
Port Huron, MI02-2006
Skills
- Customer Service
- Communication
- Scheduling
- Collaboration
- Problem-Solving
- Process Improvement
- Adaptability
- Team Leadership
Certification
Kaizen College, 09/01/22, Present
Timeline
Process Engineer
Magna International
06.2024 - 09.2024
Process Engineer / Shift Supervisor
Auria Solutions
03.2010 - 03.2024
GED -
Jefferson Adult Learning Center
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