Jonathan Peters
Houston
Summary
Dynamic IT Specialist with the Army National Guard, skilled in troubleshooting and network configuration. Committed to exceptional customer service, resolving technical issues efficiently while maintaining hardware and software integrity. Proficient in ticket management, software installation, and installation of Cat5 cables.
Overview
5
5
years of professional experience
Work History
IT Specialist
Army National Guard
02.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Create and install Cat5 cables, ensuring proper network connectivity for all devices.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Diagnose and resolve issues with laptops and printers, providing timely technical support to end-users.
- Troubleshoot network connectivity problems, ensuring devices are properly connected and communicating with the network.
- Link and configure cables to servers, facilitating seamless data transfer and network communication.
- Set up routers, configure Wi-Fi networks, and assist with Starlink satellite installations, ensuring reliable internet access.
- Proficient in troubleshooting laptops, printers, and smartphones.
- Implemented effective backup systems to ensure data integrity.
- Patched software and installed new versions to eliminate security problems and protect data.
- Used ticketing systems to manage and process support actions and requests.
Education
Information Technology
Fort Gordon
Augusta, GA05-2021
High School Diploma -
Humble
Humble, TX01-2020
Skills
- IT troubleshooting
- Create and install Cat5 cables
- Software installation
- Ticket management
- Network configuration
- Secret Clearance
Timeline
IT Specialist
Army National Guard
02.2020 - Current
Information Technology
Fort Gordon
High School Diploma -
Humble
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