Jonathan Peters

• Create and install Cat5 cables, ensuring proper network connectivity for all devices.

• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Provided exceptional customer service by promptly addressing problems reported by endusers.

• Proficient in troubleshooting laptops, printers, and smartphones. Diagnose and resolve issues with laptops and printers, providing timely technical support to end-users.

• Troubleshoot network connectivity problems, ensuring devices are properly connected and communicating with the network.

• Link and configure cables to servers, facilitating seamless data transfer and network communication.

• Set up routers, configure Wi-Fi networks, and assist with Starlink satellite installations, ensuring reliable internet access.

• Implemented effective backup systems to ensure data integrity.

Facility Operations Center

• Sending out alert messages to the company regarding weather and 1st responders
• Submitting tickets for anything broken on property. Examples are elevators, doors, cones, speed ramps, and etc
• Contacting 1st responders services.
• Helping employees in trapped elevators.
• Placing buildings in “Test Mode” to allow maintenance to conduct maintenance on building without fire alarms being triggered.
• Receiving and responding to emails in a swift and professional manner via outlook.
• Radio checks
• Professionally filling out incident reports in a timely manner

Supervisory

• Completing daily activity reports, timesheets, and patrol vehicle mileage logs.
• Instructing facility operation center and patrol in any given scenario.

Badge Creations

• Creating badge profiles for employees and contractors.
• Granting access to campus amenities and floor levels if given permission via email.