Jonathan Pierce
Claims Specialist
Chickasaw,AL
Summary
Results-driven professional with experience in claims, property inspection, and operations management. Known for teamwork, process improvement, and strong attention to detail, with a history of streamlining workflows, mentoring staff, and supporting high-quality service and compliance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Insurance Claims Specialist
State Farm
09.2024 - Current
- Reviewed insurance claims files for coverage, liability, and policy compliance.
- Investigated loss details using claimant statements, police reports, and supporting documentation.
- Communicated claim status updates clearly with policyholders, agents, and internal teams.
- Resolved escalated claim issues by applying policy language and regulatory requirements.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Property Inspector
Inspect Mobile, LLC
06.2017 - 09.2024
- Inspected residential and commercial properties for structural damage, safety hazards, and maintenance needs.
- Verified property condition against local codes, occupancy standards, and insurance requirements.
- Verified property condition against local codes, occupancy standards.
- Evaluated roofing, electrical, plumbing, and exterior systems for visible defects and functional concerns.
- Identified recurring maintenance issues and recommended process improvements for inspection consistency.
- Mentored junior inspectors on field procedures, report quality, and client communication.
- Improved property inspection efficiency by streamlining processes and utilizing advanced technology.
General Manager
Touchstone Properties
08.2014 - 08.2017
- Managed annual budgets, controlled operating expenses, and reviewed variances for corrective action.
- Coordinated vendors, service contracts, and preventive maintenance to support building performance.
- Directed daily food service operations, aligning staffing, production, and service standards with business goals.
- Oversaw inventory controls, ordering, and vendor coordination to maintain product availability and reduce waste.
- Implemented safety and sanitation procedures to support compliance with health and regulatory requirements.
- Trained and mentored supervisors and staff on service standards, productivity, and customer expectations.
- Managed budgets, labor scheduling, and cost controls to improve operational efficiency.
- Resolved customer and employee issues quickly, maintaining consistent service quality and workplace morale.
Education
High School Diploma -
Baker High School
Mobile, AL05-2014
Skills
Claims investigation
Claims analysis
Policy compliance
Attention to detail
Customer service
Active listening
Policy interpretation
Teamwork and collaboration
Certification
ASHI and InterNachi Member
Timeline
Insurance Claims Specialist
State Farm
09.2024 - Current
Property Inspector
Inspect Mobile, LLC
06.2017 - 09.2024
General Manager
Touchstone Properties
08.2014 - 08.2017
High School Diploma -
Baker High School