Jonathan Powell
PITTSBURGH,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
29
29
years of professional experience
Work History
Construction Project Manager
JTP Kitchens And Baths / URA
1995.01 - Current
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Put together estimates, specifications and other project documents.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Verified completed projects met approved time, quality, and cost estimates.
- Supervised day-to-day activities of 10-15 -person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
Support Manager
Allegheny General Hospital
2002.08 - 2022.03
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Improved team performance by devising successful training methods and programs.
- Maximized coverage during key hours by preparing effective schedules.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Identified methods to help reduce shrink and integrated strategies into regular store procedures.
- Checked inventory levels and placed merchandise orders for restocking purposes.
- Drove sales and boosted customer excitement through effective oversight of store promotions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Residential And Light Commercial Electricity
Triangle Tech
Pittsburgh, PA05.2009
Associate of Arts - Business Management
Connelley Trade School
Pittsburgh, PA05.1988
Skills
- Staff Training
- Performance Evaluations
- Teamwork and Collaboration
- Records Management
Professional Work Portfolio
This portfolio displays images past work I performed in Rehabilitation Housing for low income residents, I worked on throughout the city of Pittsburgh. These images are presented in a hard cover book and is available for prospective employers to take a look at.
Timeline
Support Manager
Allegheny General Hospital
2002.08 - 2022.03
Construction Project Manager
JTP Kitchens And Baths / URA
1995.01 - Current
Associate of Science - Residential And Light Commercial Electricity
Triangle Tech
Associate of Arts - Business Management
Connelley Trade School
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