Jonathan Quimpo
Juneau,AK
Summary
Dedicated and hardworking professional with experience in ground handling and customer service, seeking a Ramp Service Agent position at Alaska Airlines. Committed to ensuring safety, efficiency, and excellent service in all ground operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
United States Postal Service
Juneau, USA
07.2024 - Current
- Managed the receipt, storage, and distribution of mail and packages in a high-volume warehouse environment
- Operated various warehouse equipment including forklifts, pallet jacks, and sorting machines to efficiently move and organize mail and packages
- Conducted inventory control and maintained accurate records of all shipments and deliveries using USPS inventory management systems
- Followed strict safety protocols and procedures to ensure a safe working environment for all personnel
- Collaborated with team members to prioritize tasks and ensure timely processing and delivery of all mail and packages
- Assisted in the training of new employees on warehouse procedures and safety practices
Steward
Alaska Marine Highway System
Juneau, USA
06.2018 - 10.2023
- Loaded and unloaded materials using forklifts, cranes, and other heavy equipment while adhering to safety regulations
- Provided high-quality guest services aboard vessels, ensuring passenger cabins and common areas were clean and well-maintained
- Assisted with meal services, including setting up dining areas, serving meals, and attending to passenger needs
- Responded promptly to passenger inquiries and requests, ensuring a high level of customer satisfaction
- Coordinated with housekeeping and maintenance teams to address any issues promptly and efficiently
- Ensured compliance with all safety and sanitation guidelines, contributing to a safe and comfortable environment for passengers and crew
Personal Banker
Wells Fargo
Juneau, USA
09.2011 - 08.2017
- Provided exceptional customer service, assisting clients with account management, financial transactions, and product inquiries
- Opened new accounts, including checking, savings, and investment accounts, ensuring compliance with all regulatory requirements
- Conducted financial needs assessments to recommend appropriate banking products and services, resulting in a 20% increase in product sales
- Resolved customer issues and concerns promptly and effectively, achieving a 95% customer satisfaction rate
- Collaborated with team members to meet branch sales goals and improve overall branch performance
Education
Associate of Science - Hospitality Management
University of Alaska
Anchorage, AK05.2013
High School Diploma -
Juneau Douglas High School
Juneau, AK06.2004
Skills
- Warehouse Operations & Management
- Inventory Control & Auditing
- Forklift & Heavy Equipment Operation
- Safety Compliance & Protocols
- Team Training & Leadership
- Communication & Collaboration
- Mail Sorting
- Safe Driving
- Vehicle Inspection
Certification
- OSHA Certified Forklift Operator
- Hazardous Materials Handling Certification
- CPR and First Aid Certified, 04/01/19
References
Available upon request.
Timeline
Rural Carrier Associate
United States Postal Service
07.2024 - Current
Steward
Alaska Marine Highway System
06.2018 - 10.2023
Personal Banker
Wells Fargo
09.2011 - 08.2017
Associate of Science - Hospitality Management
University of Alaska
High School Diploma -
Juneau Douglas High School