Jonathan Ramirez
Tyler,TX
Summary
Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Overview
8
8
years of professional experience
Work History
Customer Specialist
CarMax
05.2024 - Current
- Engaged with customers to resolve issues and provide tailored solutions promptly.
- Educated customers about financing options to enhance their purchasing experience.
- Maintained comprehensive knowledge of inventory to assist customers effectively.
- Conducted follow-up calls to ensure customer satisfaction after sales transactions.
- Documented customer feedback and insights to contribute to service improvement initiatives.
Sales Associate
Bob's Discount Furniture
11.2023 - 04.2024
- Assisted customers with product selection, demonstrating features and benefits of items.
- Maintained a clean and organized sales floor to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Provided detailed product information to address customer inquiries and concerns effectively.
Repair Technician
Repair Authority
03.2023 - 11.2023
- Utilized advanced diagnostic tools to identify and repair technical issues.
- Utilized advanced diagnostic equipment to quickly and accurately identify and repair problems
- Followed safety protocols to ensure the safety of both the vehicle and the technician
Labor Hand
Iron Horse Unlimited LLC
07.2022 - 02.2023
- Operated a variety of hand and power tools to perform assembly operations
- Utilized hand tools and specialized machinery to assemble complex components with a high degree of accuracy
- Diagnosed malfunctioning systems, apparatus and components using test equipment and hand tools to locate the cause of a breakdown and correct the problem
Customer Accounts Advisor
Aaron’s
06.2022 - 08.2022
- Managed customer accounts and provided customer service.
- Managed customer accounts and maintained accurate records of customer interactions
- Developed and maintained accurate records of customer accounts and transactions
Senior Sales Advisor
Public Automotive Group
11.2020 - 05.2022
- Developed and implemented a sales playbook that standardized sales techniques.
- Created reports and documents as requested by the office manager
- Managed customer loan portfolios, ensuring timely payments and tracking loan performance
Senior Advisor
Office Depot
05.2020 - 11.2020
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy
- Developed strong customer relationships.
- Assisted customers in finding what ever they within the store.
Labor hand
Iron Horse Unlimited LLC
10.2019 - 03.2020
- Operated a variety of hand and power tools to perform assembly operations
- Utilized hand tools and specialized machinery to assemble complex components with a high degree of accuracy
- Diagnosed malfunctioning systems, apparatus and components using test equipment and hand tools to locate the cause of a breakdown and correct the problem
Sales Advisor
Shoe Dept.
07.2019 - 10.2019
- Utilized sales techniques and strategies to build customer relationships and close sales.
- Trained and mentored sales representatives on effective sales techniques.
Cook
Whataburger
06.2018 - 05.2019
- Ensured that recipes were followed accurately and consistently
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment
Education
Computer Science Software Application Specialist - Computer Science
Trinity Valley Community College
Palestine, TX05-2022
High School - undefined
Palestine High School
Palestine, TX05-2019
Skills
- Critical thinking and problem solving
- Leadership Skills
- Leadership
- Communication
- Fast Learner
- Adaptability
- Computer Skills
- Ability to Work Under Pressure
- Microsoft Office
- Effective Time Management
- Customer Service
- Communication Skills
- Highly organized and efficient
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Specialist
CarMax
05.2024 - Current
Sales Associate
Bob's Discount Furniture
11.2023 - 04.2024
Repair Technician
Repair Authority
03.2023 - 11.2023
Labor Hand
Iron Horse Unlimited LLC
07.2022 - 02.2023
Customer Accounts Advisor
Aaron’s
06.2022 - 08.2022
Senior Sales Advisor
Public Automotive Group
11.2020 - 05.2022
Senior Advisor
Office Depot
05.2020 - 11.2020
Labor hand
Iron Horse Unlimited LLC
10.2019 - 03.2020
Sales Advisor
Shoe Dept.
07.2019 - 10.2019
Cook
Whataburger
06.2018 - 05.2019
High School - undefined
Palestine High School
Computer Science Software Application Specialist - Computer Science
Trinity Valley Community College