Open To Work
Ashley Feliciano
CarMax
Tempe,AZ
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer SpecialistSalespersonHostess
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
4
years of professional experience
Motivated and detail-oriented Business Communication student with a strong foundation in interpersonal, organizational, and problem-solving skills. Proven ability to manage multiple priorities while collaborating effectively across teams to deliver high-quality results. Customer service professional with extensive experience in client interactions and issue resolution, consistently achieving positive outcomes through strong communication and adaptability. Committed to professionalism, a strong work ethic, and a focus on team success in a dynamic workplace, while pursuing continuous personal and professional growth.
Work History
Customer Specialist
4 Months- Managed customer interactions to ensure timely responses and effective problem-solving.
- Demonstrated expertise in vehicle features and benefits while assisting customers in making informed selection decisions.
- Reviewed and verified vehicle purchase and trade-in documentation, maintaining adherence to industry regulations and standards.
- Coordinated efforts with team members to refine operations and boost overall customer satisfaction.
- Utilized CRM systems to systematically document customer interactions and facilitate effective lead follow-up processes.
- Completed regular training sessions focused on expanding product knowledge and refining customer service skills for optimal client satisfaction.
- Implemented new procedures effectively, facilitating a smooth workflow amidst peak activity.
- Conducted thorough reviews of customer account information and implemented updates to enhance accuracy.
Salesperson
2 Months- Guided customers through the car-buying process while establishing and maintaining lasting client relationships.
- Presented comprehensive product demonstrations and conducted test drives to effectively communicate vehicle features and benefits.
- Utilized effective negotiation and closing techniques to consistently exceed established monthly sales objectives.
- Analyzed customer interactions and optimized follow-up strategies by efficiently utilizing CRM software for lead management.
- Analyzed customer requirements and suggested suitable vehicles to enhance satisfaction and meet individual preferences.
- Explained product attributes and benefits to improve customer awareness and engagement.
Hostess
- Engaged with guests upon arrival and strategically managed seating to improve overall dining experience and optimize table utilization.
- Streamlined communication between front-of-house and back-of-house teams to ensure seamless dining experiences during busy service times.
- Implemented systematic cleaning and organization protocols for host stand and dining area.
- Facilitated positive guest experiences by effectively managing and resolving customer needs with professionalism.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Education
Bachelor of Arts - Business Communication
Expected Graduation: 2028
Skills
Bilingual: Spanish (Native)
English (Fluent)
Microsoft Office Suite (Word
Excel
PowerPoint
Outlook)
Written and Verbal Communication
Time management coordination
Client relationship management
Problem Solving & Conflict Resolution
CRM & Database Management
CRM software
Service excellence
Problem-solving
Complaint handling
Organizational time strategies
Multitasking and organization
Team collaboration
Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Outdoor Recreation
Cooking
Timeline
Customer Specialist
CarMax
02.2026 - CurrentRead More
Salesperson
CardinaleWay Mazda
06.2025 - 08.2025Read More
Hostess
Cheddar's Scratch Kitchen
01.2022 - 01.2022Read More
Arizona State University
Bachelor of Arts from Business Communication
Read More