Jonathan Ramon
Arlington,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to raise provide workplace efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
XPO Logistics
North Richland Hills, TX
08.2021 - 02.2024
- Establish trust with clients through clear communication, patience, and understanding.
- Ensure timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Tracking numerous shipments across the states ensuring timely delivery
- Review and resolve billing discrepancies with account representatives to ensure 100% accuracy
- Ensure the proper and adequate use of company equipment by shipping depots.
- Manage logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service
Security
Iidon Security Associates
Irving, TX
03.2019 - 08.2021
- Answered alarms, investigate disturbances and contact law enforcement personnel to escalate crises.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Adhered to establish procedures and post orders to enforce company rules, policies and regulations to general public.
- Contact law enforcement in case of unauthorized persons, documents and materials.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitor premises in company vehicle, on bicycle and by foot.
- Observed different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permit entry with escort for approved persons into secure locations.
Expeditor
Waffle House Restaurant
Arlington, TX
02.2018 - 02.2019
- Confirm speed of service for all food orders while minimizing errors and complaints.
- Maintain kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Assist preparation of food plates, overseeing quality and appearance.
- Train new expeditors and food runners according to company policies and standards.
- Use downtimes to prepare ingredients and restock supplies for expected busy periods.
- Maintain composure and work quality while under stress.
- Maintain clean, trash-free workspaces to maximize productivity and safety.
- Distribute food to wait staff quickly during busy peak periods to drive customer satisfaction.
Material Management
United States Air Force
Mountain Home, ID
08.2009 - 08.2017
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Created and enforce detailed organization processes to increase quality service standards.
- Maintained all documentation and recorded accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Usage of hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Conducted inventory audits with 100% accuracy following military regulations
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Bachelor of Arts - Linguistics
The University of Texas At Arlington
Arlington, TX05.2026
Associate of Arts - Linguistics
Tarrant County College
Arlington, TX08.2020
Skills
- Team leadership & development
- Policy Implementation
- Strategic Planning
- Strong communication skills
- Customer relations
- MS Office Suite
- SharePoint
- Scheduling
- Data Collection
- Data Entry
- Problem-solving abilities
- Account updating
- Microsoft PowerPoint
- Computer Proficiency
- Team Development
Timeline
Customer Service Specialist
XPO Logistics
08.2021 - 02.2024
Security
Iidon Security Associates
03.2019 - 08.2021
Expeditor
Waffle House Restaurant
02.2018 - 02.2019
Material Management
United States Air Force
08.2009 - 08.2017
Bachelor of Arts - Linguistics
The University of Texas At Arlington
Associate of Arts - Linguistics
Tarrant County College