Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Naomi Alcantara

Kissimmee,FL

Summary

Motivated 20-year-old college student with a strong work ethic and a passion for learning. Eager to apply my dedication and commitment to a challenging work environment, where I can contribute to a team while continuing to develop my skills. Known for reliability, adaptability, and a positive attitude, I'm ready to take on new responsibilities and grow in a professional setting.

Overview

6
6
years of professional experience

Work History

WFH Customer Service Specialist

Hardwood Floors & Tiling Co.
08.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

WFH Data Analyst

Delta Airlines Global Services
07.2024 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

PRN Registration Lead

HCA Healthcare Inc.
09.2023 - 06.2024
  • Collaborated with healthcare providers to optimize medication therapy plans for patients with complex conditions.
  • Provided ongoing education to patients on proper medication administration techniques, storage requirements, and disposal methods.
  • Supported successful immunization programs through administering vaccines, educating patients, and monitoring adverse reactions.
  • Managed drug shortages effectively by working closely with suppliers to ensure timely procurement of essential medications.

Temporary Receptionist Secretary

Pediatric Dentistry
06.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Registration Representative

NCM Trucking Transport
03.2023 - 06.2023
  • Maintained accurate records by updating patient demographics, insurance, and financial information.
  • Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
  • Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
  • Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.

Team Leader Manager

HYPE
03.2021 - 05.2023
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Sales Associate Team Leader

Walmart
06.2020 - 01.2021
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.

Physical Education Coach

YMCA Club
02.2019 - 06.2020
  • Developed strong relationships with community organizations to secure resources and support for Physical Education programs and initiatives at the school.
  • Mentored new Physical Education teachers to ensure their smooth transition into the school community and success in their role as educators.
  • Streamlined administrative tasks by maintaining accurate records of student attendance, assessments, and progress reports.
  • Maintained open lines of communication with parents to discuss their child''s progress in improving physical fitness levels and developing healthy habits.

Education

A.S in Ultrasound Sonography - Health Science

Valencia College

Graduated -

St. Cloud High School
05.2023

Skills

  • Team Leadership & Development
  • Conflict Resolution
  • Performance Management
  • Project Management
  • Strategic Planning
  • Adaptability in High-Stress Environments
  • Communication & Interpersonal Skills
  • Budget Management
  • Problem-Solving & Decision Making
  • Training & Development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

WFH Customer Service Specialist

Hardwood Floors & Tiling Co.
08.2024 - Current

WFH Data Analyst

Delta Airlines Global Services
07.2024 - Current

PRN Registration Lead

HCA Healthcare Inc.
09.2023 - 06.2024

Temporary Receptionist Secretary

Pediatric Dentistry
06.2023 - 08.2023

Registration Representative

NCM Trucking Transport
03.2023 - 06.2023

Team Leader Manager

HYPE
03.2021 - 05.2023

Sales Associate Team Leader

Walmart
06.2020 - 01.2021

Physical Education Coach

YMCA Club
02.2019 - 06.2020

A.S in Ultrasound Sonography - Health Science

Valencia College

Graduated -

St. Cloud High School

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Naomi Alcantara