JONATHAN RAMOS
Peekskill,NY
Summary
Eager to offer expertise at the best company the state has to offer. I’m an efficient customer service and accounts receivable representative with years of experience solving complex customer inquiries. I’m passionate about building strong customer relationships while still increasing sales and being mindful about cleaning their balance sheets.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service
Oak Beverages, Inc
St West Nyack, NY
10.2019 - Current
- Solely confirm all outgoing deliveries in the main branch
- Excellent telecommunications/reputation with customers
- Run summary reports on client accounts
- Process and monitor incoming payments
- Initiate collections on accounts that are past due
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Handled all customers in fast-paced setting in coordination with solid team of 0 customer service associates
Office Supervision & Inventory Specialist
Oak Beverage Ince
Blauvelt, NY
11.2015 - 10.2019
- Scheduled & confirmed daily incoming deliveries
- Monitored flow of inventory for every beverage, keg & recycling product
- (Daily reports, weekly reports on product sell-by dates, monthly/seasonal updates, and annual inventory intake & output)
- Supervised all warehouse staff & monitored their timeliness
- Performed multiple tasks and deployed resources effectively.
Warehouse Worker
Oak Beverage Inc
Blauvelt, NY
11.2013 - 11.2015
- Loaded and unloaded on forklift
- Counted & confirmed inventory
- Marked & labeled stock
- Built pallets daily
- Performed any task/project instructed by leadership
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Operated RF scanners to track merchandise and verify contents of containers
- Simplified shipping and receiving processes for improved workflow
- Recorded information, shortages and discrepancies to keep records current and accurate
Education
Certified Nursing Assistant -
Universal Training Institute
Perth Amboy03.2013
High School Diploma -
Saunders Trades & Technical High School
Yonkers, NY 09.2003 - 06.2008
Associate of Arts - Kitchen & Bath Design
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Team
- Independent Study
- Type Speed - 65 wpm
- MS Word, Excel, Outlook, Power Point, Photoshop, Windows/Safari, Search Engine, etc)
- Portrait Photography
- Content Creator
- Video Editing/Post-production
- Powered Industrial truck operator certification
Timeline
Customer Service
Oak Beverages, Inc
10.2019 - Current
Office Supervision & Inventory Specialist
Oak Beverage Ince
11.2015 - 10.2019
Warehouse Worker
Oak Beverage Inc
11.2013 - 11.2015
High School Diploma -
Saunders Trades & Technical High School
09.2003 - 06.2008
Certified Nursing Assistant -
Universal Training Institute
Associate of Arts - Kitchen & Bath Design
The Art Institute of Pittsburgh
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