Lorvinsca Youte
Pompano Beach
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Crew Trainer
GMS Connect
Fort Lauderdale
09.2024 - 11.2026
- Handled customer inquiries through phone and email support.
- Resolved issues by providing accurate product information.
- Processed orders and managed customer accounts efficiently.
- Assisted in training new team members on procedures and tools.
- Documented customer interactions in the CRM system promptly.
- Collaborated with team members to enhance service delivery.
- Addressed complaints with empathy to improve customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Front Desk Receptionist
American Guard Security
01.2023 - 05.2024
- Maintain the reception area by greeting guests, answering multi-line phone systems, and keeping office equipment in good working order.
- Proficient in using office software, particularly skilled in Microsoft Word and Outlook.
- Hawaii
Customer Service Supervisor
Alorica
Sunrise
02.2019 - 02.2022
- Answer questions about medical care and benefits information
- Resolve patient insurance claims and other customer issues
- Escalate patients to resources for further assistance
- Scheduling and Rescheduling patient appointments and Creating orders for patients
- Patient intake paperwork, sending and receiving correspondence, data entry, and maintaining referral files
- Reviewing submitted documents to make sure they have the proper information for billing purposes
- Sunrise FL
Customer Service Representative
Teleperformance
North Lauderdale
01.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- North Lauderdale FL
Sales Associate
Lauderhill Center
06.2017 - 01.2018
- Attend to customers' inquiries
- Execute purchases and returns at the cash register while checking for accuracy.
- Restock and organize merchandise on the sales floor.
- Resolve customer complaints and issues in a timely and professional
Education
Substitute Teaching Certificate -
Broward College
Fort Lauderdale, FloridaHigh School Diploma -
Widdon Rodgers Education Center
Fort Lauderdale, FloridaSkills
- Word
- Excel
- PowerPoint
- Team
- Order processing
- Problem resolution
- CRM documentation
Timeline
Customer Service Representative/Crew Trainer
GMS Connect
09.2024 - 11.2026
Front Desk Receptionist
American Guard Security
01.2023 - 05.2024
Customer Service Supervisor
Alorica
02.2019 - 02.2022
Customer Service Representative
Teleperformance
01.2018 - 10.2019
Sales Associate
Lauderhill Center
06.2017 - 01.2018
Substitute Teaching Certificate -
Broward College
High School Diploma -
Widdon Rodgers Education Center